All Collections
FAQs for organisers
Why does the widget say "loading"?
Why does the widget say "loading"?

What to do if you're unable to buy tickets using the widget

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

If you've embedded the widget in your site, but clicking on continue just shows "loading" but nothing else happens, it likely means your event is still in draft mode and you're not logged in with the same browser.

Gif showing the user clicking the continue button on the widget, and it just saying "loading" but not doing anything else

Events need to be set to live for the widget to be fully functional. Here's how to publish your event.


If you have any follow-up questions, drop us a line at or chat to us in-app and we’ll get back to you as quickly as we can.

Did this answer your question?