For the last few years, we've been supporting two different versions of the Tito admin dashboard user interface (UI), but we have now moved to a single version for all users — shown in the image below as "New dashboard".
Switching back to the old version is no longer possible, but you still have access to all your events, orders and attendees as normal in the new version.
To make this change as stress-free as possible, we've kept things mostly in the same place as they've always been. The main differences are an updated look and plenty of improvements under the hood. Additionally:
Options previously under Customize can now be found under Settings.
Data Collection is now called Questions & Answers.
Landing pages is now called Source tracking.
Click the cog at the top of most views to show Import and Export options (where available).
💡 All the articles in this help centre refer to the new version of Tito.
Improvements in the new dashboard
The following features or options are available by default in the new version of Tito. This is not an exhaustive list, but gives a sense of some of the changes:
New step-by-step Setup Guide
Quicker to search records
Fewer clicks on mobile/smaller screens to view menu items
Add internal notes to Orders and Attendees, visible only to you and your team
Beta feature to add optional Opt-ins to ticket (contact us for access)
Beta feature to create advanced tax rules (contact us for access)
New Webhook Monitor section
See a Summary Report of tickets sold across all events under Account Settings
Use source tracking feature to measure campaigns
Reorder tickets from the Tickets view (rather than via the event settings)
Reducing pricing for Tickets
Option to allow changes at Ticket level (overriding event default)
Option to disable PDF & Apple Wallet at Ticket level
Option to always show discount code field at Ticket level
Apply a discount code to an Order after it is placed
Editing an Order now includes additional fields (company name, job title, VAT number, address, and country)
Clearer indication of whether an Order is complete or incomplete
Sort Orders by most recently updated
Lock ticket changes at individual Attendee level
Add metadata to individual Attendees
More filtering options on Attendees
Sort Attendees by most recently updated
Option to void all Attendees' tickets in one go
Option to exclude people who have already registered
Option to target only people who have attended X number of previous events
Easier to insert a greater number of variables
Option to remove default link to orders and tickets
View Message edit history
See a breakdown of sales by Ticket or by day, filterable by date
New reports for Discount Codes, payment method, Orders and by Ticket price
Set event timezone
Lock Tickets to prevent changes
Event homepage settings organised into clearer sections
Reveal upcoming Tickets on event homepage
Password protect your event homepage
Set API & event metadata
Disable for Tickets with reducing price
View Activity edit history
If you experience any issues in the new version, please email firstname.lastname@example.org or chat to us in-app.
If you have any follow-up questions, drop us a line at email@example.com or chat to us in-app and we’ll get back to you as quickly as we can.