Upgrades is a beta feature. Contact us to request access.
Upgrades allow you to give customers the option to select free or paid add-on items while registering a ticket.
Example
Let’s say you want to sell a ticket to your conference which includes an optional upgrade to a VIP dinner. You'll need to use Activities to keep track of numbers (read the full guide on Activities). Here are step-by-step instructions:
First, create two activities: Conference and VIP Dinner.
Now, create a Conference ticket, and attach it to the Conference activity.
Next, create a VIP Dinner upgrade with a title and optional description.
While setting up your upgrade, select the VIP Dinner activity.
Scroll down to the Upgrade price per ticket section where you'll see a list of all your tickets — if an upgrade doesn't apply to a ticket type, leave the price field blank for that ticket. For any tickets where you want the upgrade to be applied, either enter price (inclusive of tax, if applicable), or enter
0if it's a free upgrade.Hit save when you're done.
Here's how it looks to the attendee during checkout:
Upgrades must be added to tickets at the time of purchase. Attendees cannot add Upgrades to their order at a later date.
Tax
As Upgrades is a beta feature only single rate tax can be applied. Multi-rate tax or advanced tax rules cannot be applied.
Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.