FAQs for organisers

How do I register a Tito account?

How to set up your new Tito account

Written by Vicky Carmichael
Updated yesterday

Can I use a custom domain?

How to use Tito on your own site

Written by Maria Keenan
Updated yesterday

What different pricing plans do you have?

Learn how much it costs to use Tito

Written by Vicky Carmichael
Updated yesterday

Can I use Tito in my country?

Tito is used all over the world

Written by Doc Parsons
Updated yesterday

Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?

Tito is GDPR compliant

Written by Vicky Carmichael
Updated yesterday

How can I apply for Tito's non-profit rate?

We offer discounted fees to registered non-profits and charities

Written by Vicky Carmichael
Updated yesterday

Can I duplicate an event?

How to copy an existing event in Tito

Written by Vicky Carmichael
Updated yesterday

How do I remove an event?

How to archive or delete your events from Tito

Written by Vicky Carmichael
Updated yesterday

Can I hide my event from search engines?

How to prevent your event being indexed by Google and other search engines

Written by Vicky Carmichael
Updated yesterday

What do the figures on the dashboard mean?

Visitors vs pageviews, orders vs attendees, and gross vs net income

Written by Vicky Carmichael
Updated yesterday

How do I switch back to the old version of Tito?

How to revert to the previous UI

Written by Vicky Carmichael
Updated yesterday

How do I set an event to live?

How to publish your event

Written by Vicky Carmichael
Updated yesterday

What size and format banner should I upload?

How to make the event homepage banner look its best

Written by Vicky Carmichael
Updated yesterday

Can I add times to my event?

How to set start and end times for your event

Written by Paul Campbell
Updated yesterday

Can I add translations to my event?

How to configure Internationalization to translate the event homepage for your customers

Written by Vicky Carmichael
Updated yesterday

How do I show or hide sold out tickets?

How to control the visibility of unavailable tickets

Written by Vicky Carmichael
Updated yesterday

Can I display upcoming tickets?

How to show future tickets on the event homepage

Written by Vicky Carmichael
Updated yesterday

How do I display a selection of tickets?

How to share your homepage showing certain tickets only

Written by Vicky Carmichael
Updated yesterday

Can I show how many tickets are remaining?

Reveal the number of tickets left when they drop below a certain number

Written by Vicky Carmichael
Updated yesterday

Can I hide the tickets block on the event homepage?

How to temporarily remove the tickets listing block when tickets aren't on sale

Written by Vicky Carmichael
Updated yesterday

Can I embed video on the event homepage?

How to insert a video on your Tito page

Written by Vicky Carmichael
Updated yesterday

Can I add an image to my event homepage?

How to insert and embed pictures to your event page

Written by Vicky Carmichael
Updated yesterday

How are pageviews and email views calculated?

How Tito's analytics and tracking works

Written by Vicky Carmichael
Updated yesterday

Can I add a custom thank you page?

How to set a custom close link after registration

Written by Vicky Carmichael
Updated yesterday

What currencies does Tito supported

Find out about supported currencies you can charge for tickets

Written by Vicky Carmichael
Updated yesterday

Can I charge multiple currencies within a single event?

About charging for tickets in difference currencies

Written by Vicky Carmichael
Updated yesterday

Can I use my own invoicing system with Tito?

How to use an external invoice platform with Tito

Written by Maria Keenan
Updated yesterday

How do I set the default billing country?

How to select a default billing country for an event

Written by Vicky Carmichael
Updated yesterday

Can I pass booking fees along to attendees?

The prices an attendee sees is what they pay

Written by Vicky Carmichael
Updated yesterday

Can attendees pay by invoice?

How to allow attendees to pay by bank or wire transfer instead of by credit card

Written by Vicky Carmichael
Updated yesterday

Can I change the invoice number format?

How to set a custom format for invoice numbers

Written by Vicky Carmichael
Updated yesterday

Can I include custom text on an invoice?

How to customize invoices

Written by Vicky Carmichael
Updated yesterday

Can I include a PO field?

How to add a purchase order field to tickets

Written by Vicky Carmichael
Updated yesterday

When do I receive my funds?

Normally within a week, if not sooner

Written by Doc Parsons
Updated yesterday

Where can I download my Tito invoices?

How to view your billing information

Written by Vicky Carmichael
Updated yesterday

Do I need to add a credit card to make my event live?

How we charge your Tito fees

Written by Vicky Carmichael
Updated yesterday

Why has my card been charged?

Understanding your Tito invoice

Written by Vicky Carmichael
Updated yesterday

Does Tito generate a refund receipt?

Download a copy of the refund receipt to send to your attendee

Written by Vicky Carmichael
Updated yesterday

Does VAT apply to Tito fees?

How we calculate what tax you owe

Written by Vicky Carmichael
Updated yesterday

Does Tito refund fees on cancelled tickets?

What happens when you refund a ticket

Written by Vicky Carmichael
Updated yesterday

Does Tito charge VAT on ticket fees?

How to calculate Tito's pricing

Written by Vicky Carmichael
Updated yesterday

What do the headings mean in the Discount Code .csv template?

Learn what to put in each column when bulk uploading discount codes

Written by Vicky Carmichael
Updated yesterday

Can I reorder tickets on the event homepage?

How to change the order of tickets in Tito

Written by Vicky Carmichael
Updated yesterday

How do I make a ticket secret?

How hidden tickets work in Tito

Written by Vicky Carmichael
Updated yesterday

Can I schedule a ticket to go live in the future?

How to set availability dates for tickets

Written by Vicky Carmichael
Updated yesterday

Why is “Registration not currently available”?

How locked tickets work in Tito

Written by Doc Parsons
Updated yesterday

Why can't I see certain attendees/orders/tickets?

What to do when records aren't showing in Tito

Written by Vicky Carmichael
Updated yesterday

Can I add custom messages to tickets?

How to add extra information to your tickets

Written by Vicky Carmichael
Updated yesterday

How do I disable the QR code on tickets?

What to do if you wish to remove the QR barcode and disable the PDF ticket

Written by Vicky Carmichael
Updated yesterday

Can I put a waiting list ticket back on sale?

How to open tickets back up to the public after the waiting list has kicked in

Written by Vicky Carmichael
Updated yesterday

Can I add a donation option to my ticket?

How to create pay-what-you-like tickets

Written by Vicky Carmichael
Updated yesterday

Can I set up advanced tax rules?

How to charge different rates of VAT for different countries

Written by Vicky Carmichael
Updated yesterday

How do I share a discount code link?

How to send people directly to your ticket with the discount applied

Written by Vicky Carmichael
Updated yesterday

How do I offer group discounts?

Your options for creating group passes and volume discounts

Written by Vicky Carmichael
Updated yesterday

How does reducing pricing work?

How to offer group discounts with volume pricing

Written by Vicky Carmichael
Updated yesterday

How do I run a 2-for-1 promotion?

How to offer "buy one, get one free" (BOGOF) on tickets

Written by Vicky Carmichael
Updated yesterday

Can I duplicate discount codes from one event to another?

How to use the same discount codes for multiple Tito events

Written by Maria Keenan
Updated yesterday

How can I view cancelled orders?

How to show cancelled orders and voided attendees

Written by Vicky Carmichael
Updated yesterday

Do attendees get notified when their order is refunded?

How to alert customers about a refund

Written by Vicky Carmichael
Updated yesterday

Can I add a marketing opt-in to the checkout flow?

How to add an additional checkbox under the GDPR section

Written by Vicky Carmichael
Updated yesterday

Can I restrict email addresses when booking tickets?

Understanding how orders and registration email addresses work in Tito

Written by Vicky Carmichael
Updated yesterday

How can I change someone's ticket?

Assign someone to a different ticket than the one they bought

Written by Vicky Carmichael
Updated yesterday

How can I download attendee and order data?

Easily export your Tito data

Written by Vicky Carmichael
Updated yesterday

Can I manually add attendees?

How to add and import attendees to Tito

Written by Vicky Carmichael
Updated yesterday

Why won't my import work?

How to troubleshoot a failed upload

Written by Vicky Carmichael
Updated yesterday

How do I add questions to my ticket?

How to customise the registration form

Written by Vicky Carmichael
Updated yesterday

What are the different question types?

How to select the right question type

Written by Vicky Carmichael
Updated yesterday

How do I reorder questions?

How to change the order of questions attached to tickets

Written by Vicky Carmichael
Updated yesterday

Can I send messages to attendees through Tito?

How to email attendees directly from Tito

Written by Vicky Carmichael
Updated yesterday

Can I format messages?

How to design emails in Tito

Written by Vicky Carmichael
Updated yesterday

How do I remind attendees to complete their tickets?

Use Tito's Messages feature to send reminder emails to attendees

Written by Vicky Carmichael
Updated yesterday

What variables can I use in Messages?

A full list of Messages variables

Written by Vicky Carmichael
Updated yesterday

Can I schedule messages?

When you want to send emails at a later time

Written by Vicky Carmichael
Updated yesterday

What emails are sent to attendees?

Do attendees receive automatic confirmation emails from Tito?

Written by Vicky Carmichael
Updated yesterday

Can I send emails from my own domain?

Sending emails from your own email address

Written by Vicky Carmichael
Updated yesterday

How do I add my event times to a calendar invitation?

Written by Maria Keenan
Updated yesterday

Can I set a total event capacity?

How to set a single limit across all your tickets

Written by Vicky Carmichael
Updated yesterday

Can I set a quantity across multiple tickets?

How to set dynamic limits across more than one ticket

Written by Vicky Carmichael
Updated yesterday

Can I integrate Tito with Facebook Ads and Google Ads tracking?

How to add a Facebook and Google Ads tracking to your Tito event

Written by Maria Keenan
Updated yesterday

Why does the widget say "loading"?

What to do if you're unable to buy tickets using the widget

Written by Vicky Carmichael
Updated yesterday

Can I display Tito tickets on my own site?

How to embed the Tito registration form on your website

Written by Doc Parsons
Updated yesterday

Does Tito integrate with WordPress?

How to embed the Tito widget in your WordPress website

Written by Vicky Carmichael
Updated yesterday

Does Tito integrate with Squarespace?

How to embed the Tito widget in your Squarespace website

Written by Vicky Carmichael
Updated yesterday

Can I test the check-in app?

How to run check-in tests ahead of the event

Written by Vicky Carmichael
Updated yesterday

Can I uncheck someone in?

How to remove a check-in from the check-in app

Written by Vicky Carmichael
Updated yesterday

Why can't I see all attendees in my check-in list?

What to do if your check-in list doesn't show all registrations

Written by Vicky Carmichael
Updated yesterday

How do I add or remove people from my team?

How to control colleagues' access to events in Tito

Written by Vicky Carmichael
Updated yesterday

How do I change my notifications?

How to control what kind of emails you receive from Tito

Written by Vicky Carmichael
Updated yesterday

How do I reset my password?

What to do if you're logged out of Tito

Written by Vicky Carmichael
Updated yesterday

How do I customise my public timeline?

How to edit your information and hide or show events

Written by Vicky Carmichael
Updated yesterday

Why can't I see any events?

What to do if you're logged in but can't see any events

Written by Vicky Carmichael
Updated yesterday

Does Tito have an API?

Learn about Tito's REST API

Written by Vicky Carmichael
Updated yesterday

Can I embed the register interest form on my site?

How to create your own "Interested People" widget

Written by Vicky Carmichael
Updated yesterday

Can I include seat numbers on the ticket?

How to display seating allocation on the Tito PDF ticket

Written by Vicky Carmichael
Updated yesterday

Can I integrate with Google Ads tracking?

How to add Google Ads tracking to your Tito sales

Written by Maria Keenan
Updated yesterday

Can I integrate Tito with Mailchimp?

How to leverage webhooks to transfer data to Mailchimp

Written by Vicky Carmichael
Updated yesterday

How can I integrate with Swapcard?

Swapcard has an integration you can use to connect with Tito

Written by Vicky Carmichael
Updated yesterday