FAQs for organisers
Quick answers to the questions we hear most often
How do I register a Tito account?
Can I use a custom domain?
What different pricing plans do you have?
Can I use Tito in my country?
Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?
How can I apply for Tito's non-profit rate?
How do I duplicate an event?
How do I archive an event?
Can I hide my event from search engines?
What do the figures on the dashboard mean?
How do I set an event to live?
What size and format banner should I upload?
Can I add times to my event?
Can I add translations to my event?
How do I show or hide sold out tickets?
Can I display upcoming tickets?
How do I display a selection of tickets?
Can I show how many tickets are remaining?
Can I embed video on the event homepage?
Can I add an image to my event homepage?
How are pageviews and email views calculated?
What currencies does Tito support?
Can I charge multiple currencies within a single event?
How do I set the default billing country?
Can I pass booking fees along to attendees?
Can attendees pay by invoice?
Can I change the invoice number format?
Can I include custom text on an invoice?
Can I include a PO field?
When do I receive my funds?
Where can I download my Tito invoices?
Do I need to add a credit card to make my event live?
Does Tito generate a refund receipt?
Does VAT apply to Tito fees?
Does Tito refund fees on cancelled tickets?
Does Tito charge VAT on ticket fees?
Reconnecting your PayPal account
Can attendees register now and pay later?
What happens if I refund all Stripe transactions?
Can I use Apple Pay with Tito?
What is Link?
What do the headings mean in the Discount Code .csv template?
Can I reorder tickets on the event homepage?
How do I make a ticket secret?
Can I schedule a ticket to go live in the future?
Why is “Registration not currently available”?
Why can't I see certain attendees/orders/tickets?
Can I add custom messages to tickets?
How do I lock changes on tickets?
How do I disable the QR code on tickets?
Can I put a waiting list ticket back on sale?
Can I add a donation option to my ticket?
Can I set up advanced tax rules?
Unique emails
How can I cancel my event?
How can I change someone's ticket?
vCards
How can I download attendee and order data?
Custom Exports
Can I manually add attendees?
Why won't my import work?
Can I transfer tickets to another event?
Can I export attendees from all events at once?
How can attendees add the event to their calendar?
Can I block or allow registrations from specific domains or email addresses?
Can I send messages to attendees through Tito?
Can I format messages?
How do I remind attendees to complete their tickets?
What variables can I use in Messages?
Can I schedule messages?
What emails are sent to attendees?
Can I send emails from my own domain?
What happens when attendees unsubscribe from messages?