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FAQs for organisers
FAQs for organisers
Quick answers to the questions we hear most often
+1
83 articles in this collection
Written by
Paul Campbell,
Doc Parsons,
Maria Keenan
and 1 other
Getting started
How do I register a Tito account?
How to set up your new Tito account
Written by
Vicky Carmichael
Updated over a week ago
What different pricing plans do you have?
Learn how much it costs to use Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I use Tito in my country?
Tito is used all over the world
Written by
Doc Parsons
Updated over a week ago
Does Tito charge VAT on fees?
How we calculate what tax you owe
Written by
Vicky Carmichael
Updated over a week ago
Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?
Tito is GDPR compliant
Written by
Vicky Carmichael
Updated over a week ago
How can I apply for Tito's non-profit rate?
We offer discounted fees to registered non-profits and charities.
Written by
Vicky Carmichael
Updated over a week ago
Can I duplicate an event?
How to copy an existing event in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I remove an event?
How to archive or delete your events from Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I hide my event from search engines?
How to prevent your event being indexed by Google and other search engines
Written by
Vicky Carmichael
Updated over a week ago
What do the figures on the dashboard mean?
Visitors vs pageviews, orders vs attendees, and gross vs net income
Written by
Vicky Carmichael
Updated over a week ago
How do I switch back to the old version of Tito?
How to revert to the previous UI
Written by
Vicky Carmichael
Updated over a week ago
Event homepage
How do I set an event to live?
How to publish your event
Written by
Vicky Carmichael
Updated over a week ago
What size and format banner should I upload?
How to make the event homepage banner look its best
Written by
Vicky Carmichael
Updated over a week ago
Can I add times to my event?
How to set start and end times for your event
Written by
Paul Campbell
Updated over a week ago
Can I add translations to my event?
How to configure Internationalization to translate the event homepage for your customers
Written by
Vicky Carmichael
Updated over a week ago
How do I show or hide sold out tickets?
How to control the visibility of unavailable tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I display upcoming tickets?
How to show future tickets on the event homepage
Written by
Vicky Carmichael
Updated over a week ago
How do I display a selection of tickets?
How to share your homepage showing certain tickets only
Written by
Vicky Carmichael
Updated over a week ago
Can I show how many tickets are remaining?
Reveal the number of tickets left when they drop below a certain number
Written by
Vicky Carmichael
Updated over a week ago
Can I hide the tickets block on the event homepage?
How to temporarily remove the tickets listing block when tickets aren't on sale
Written by
Vicky Carmichael
Updated over a week ago
Can I embed video on the event homepage?
How to insert a video on your Tito page
Written by
Vicky Carmichael
Updated over a week ago
Can I add an image to my event homepage?
How to insert and embed pictures to your event page.
Written by
Vicky Carmichael
Updated over a week ago
How are pageviews and email views calculated?
How Tito's analytics and tracking works
Written by
Vicky Carmichael
Updated over a week ago
Can I use a custom domain?
How to set up a custom domain for your event
Written by
Vicky Carmichael
Updated over a week ago
Can I add a custom thank you page?
How to set a custom close link after registration
Written by
Vicky Carmichael
Updated over a week ago
Payments
How do I set the default billing country?
How to select a default billing country for an event
Written by
Vicky Carmichael
Updated over a week ago
Can I pass booking fees along to attendees?
The prices an attendee sees is what they pay
Written by
Vicky Carmichael
Updated over a week ago
Can attendees pay by invoice?
How to allow attendees to pay by bank or wire transfer instead of by credit card
Written by
Vicky Carmichael
Updated over a week ago
Can I change the invoice number format?
How to set a custom format for invoice numbers
Written by
Vicky Carmichael
Updated over a week ago
Can I include custom text on an invoice?
How to customize invoices
Written by
Vicky Carmichael
Updated over a week ago
Can I include a PO field?
How to add a purchase order field to tickets
Written by
Vicky Carmichael
Updated over a week ago
When do I receive my funds?
Normally within a week, if not sooner
Written by
Doc Parsons
Updated over a week ago
Where can I download my Tito invoices?
How to view your billing information
Written by
Vicky Carmichael
Updated over a week ago
Do I need to add a credit card to make my event live?
How we charge your Tito fees
Written by
Vicky Carmichael
Updated over a week ago
Why has my card been charged?
Understanding your Tito invoice
Written by
Vicky Carmichael
Updated over a week ago
Does Tito refund fees on cancelled tickets?
What happens when you refund a ticket
Written by
Vicky Carmichael
Updated over a week ago
Tickets
Can I reorder tickets on the event homepage?
How to change the order of tickets in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I make a ticket secret?
How hidden tickets work in Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I schedule a ticket to go live in the future?
How to set availability dates for tickets
Written by
Vicky Carmichael
Updated over a week ago
Why is “Registration not currently available”?
How locked tickets work in Tito
Written by
Doc Parsons
Updated over a week ago
Why can't I see certain attendees/orders/tickets?
What to do when records aren't showing in Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I add custom messages to tickets?
How to add extra information to your tickets.
Written by
Vicky Carmichael
Updated over a week ago
How can I disable the QR code on tickets?
What to do if you wish to remove the QR barcode and disable the PDF ticket
Written by
Vicky Carmichael
Updated over a week ago
Can I add a donation option to my ticket?
How to create pay-what-you-like tickets
Written by
Vicky Carmichael
Updated over a week ago
How do I offer group discounts?
Your options for creating group passes and volume discounts
Written by
Vicky Carmichael
Updated over a week ago
How does reducing pricing work?
How to offer group discounts with volume pricing
Written by
Vicky Carmichael
Updated over a week ago
How do I run a 2-for-1 promotion?
How to offer "buy one, get one free" (BOGOF) on tickets
Written by
Vicky Carmichael
Updated over a week ago
How do I share a discount code link?
How to send people directly to your ticket with the discount applied
Written by
Vicky Carmichael
Updated over a week ago
Can I set up advanced tax rules?
How to charge different rates of VAT for different countries
Written by
Vicky Carmichael
Updated over a week ago
Orders
How can I view cancelled orders?
How to show cancelled orders and voided attendees.
Written by
Vicky Carmichael
Updated over a week ago
Do attendees get notified when their order is refunded?
How to alert customers about a refund
Written by
Vicky Carmichael
Updated over a week ago
Can I add a marketing opt-in to the checkout flow?
How to add an additional checkbox under the GDPR section
Written by
Vicky Carmichael
Updated over a week ago
Attendees
Can I manually add attendees?
How to add and import attendees to Tito
Written by
Vicky Carmichael
Updated over a week ago
Why won't my import work?
How to troubleshoot a failed upload
Written by
Vicky Carmichael
Updated over a week ago
Questions
How do I add questions to my ticket?
How to customise the registration form
Written by
Vicky Carmichael
Updated over a week ago
What are the different question types?
How to select the right question type
Written by
Vicky Carmichael
Updated over a week ago
How do I reorder questions?
How to change the order of questions attached to tickets
Written by
Vicky Carmichael
Updated over a week ago
Messages
Can I send messages to attendees through Tito?
How to email attendees directly from Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I format messages?
How to design emails in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I remind attendees to complete their tickets?
Use Tito's Messages feature to send reminder emails to attendees
Written by
Vicky Carmichael
Updated over a week ago
What variables can I use in Messages?
A full list of Messages variables
Written by
Vicky Carmichael
Updated over a week ago
Can I schedule messages?
When you want to send emails at a later time
Written by
Vicky Carmichael
Updated over a week ago
What emails are sent to attendees?
Do attendees receive automatic confirmation emails from Tito?
Written by
Vicky Carmichael
Updated over a week ago
Can I send emails from my own domain?
Sending emails from your own email address
Written by
Vicky Carmichael
Updated over a week ago
Activities
How do I add my event times to a calendar invitation?
Written by
Maria Keenan
Updated over a week ago
Can I set a total event capacity?
How to set a single limit across all your tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I set a quantity across multiple tickets?
How to set dynamic limits across more than one ticket
Written by
Vicky Carmichael
Updated over a week ago
Widget
Why does the widget say "loading"?
What to do if you're unable to buy tickets using the widget
Written by
Vicky Carmichael
Updated over a week ago
Can I display Tito tickets on my own site?
How to embed the Tito registration form on your website
Written by
Doc Parsons
Updated over a week ago
Does Tito integrate with WordPress?
How to embed the Tito widget in your WordPress website
Written by
Vicky Carmichael
Updated over a week ago
Does Tito integrate with Squarespace?
How to embed the Tito widget in your Squarespace website
Written by
Vicky Carmichael
Updated over a week ago
Check-ins
Can I test the check-in app?
How to run check-in tests ahead of the event
Written by
Vicky Carmichael
Updated over a week ago
Can I uncheck someone in?
How to remove a check-in from the check-in app
Written by
Vicky Carmichael
Updated over a week ago
Why can't I see all attendees in my check-in list?
What to do if your check-in list doesn't show all registrations
Written by
Vicky Carmichael
Updated over a week ago
Admin
How do I add or remove people from my team?
How to control colleagues' access to events in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I change my notifications?
How to control what kind of emails you receive from Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I reset my password?
What to do if you're logged out of Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I customise my public timeline?
How to edit your information and hide or show events
Written by
Vicky Carmichael
Updated over a week ago
Why can't I see any events?
What to do if you're logged in but can't see any events
Written by
Vicky Carmichael
Updated over a week ago
Developers & integrations
Can I integrate with Google Ads tracking?
How to add Google Ads tracking to the event homepage
Written by
Vicky Carmichael
Updated over a week ago
Does Tito have an API?
Learn about Tito's REST API
Written by
Vicky Carmichael
Updated over a week ago
Can I integrate Tito with Facebook tracking?
How to add a Facebook pixel to your Tito event
Written by
Vicky Carmichael
Updated over a week ago
How can I integrate with Swapcard?
Swapcard has an integration you can use to connect with Tito
Written by
Vicky Carmichael
Updated over a week ago