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FAQs for organisers
FAQs for organisers
Quick answers to the questions we hear most often
Getting started
How do I register a Tito account?
Can I use a custom domain?
What different pricing plans do you have?
Can I use Tito in my country?
Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?
How can I apply for Tito's non-profit rate?
Can I duplicate an event?
How do I remove an event?
Can I hide my event from search engines?
What do the figures on the dashboard mean?
How do I switch back to the old version of Tito?
Event homepage
How do I set an event to live?
What size and format banner should I upload?
Can I add times to my event?
Can I add translations to my event?
How do I show or hide sold out tickets?
Can I display upcoming tickets?
How do I display a selection of tickets?
Can I show how many tickets are remaining?
Can I hide the tickets block on the event homepage?
Can I embed video on the event homepage?
Can I add an image to my event homepage?
How are pageviews and email views calculated?
Can I add a custom thank you page?
Payments
What currencies does Tito supported
Can I charge multiple currencies within a single event?
Can I use my own invoicing system with Tito?
How do I set the default billing country?
Can I pass booking fees along to attendees?
Can attendees pay by invoice?
Can I change the invoice number format?
Can I include custom text on an invoice?
Can I include a PO field?
When do I receive my funds?
Where can I download my Tito invoices?
Do I need to add a credit card to make my event live?
Why has my card been charged?
Does Tito generate a refund receipt?
Does VAT apply to Tito fees?
Does Tito refund fees on cancelled tickets?
Does Tito charge VAT on ticket fees?
Reconnecting your PayPal account
Tickets
What do the headings mean in the Discount Code .csv template?
Can I reorder tickets on the event homepage?
How do I make a ticket secret?
Can I schedule a ticket to go live in the future?
Why is “Registration not currently available”?
Why can't I see certain attendees/orders/tickets?
Can I add custom messages to tickets?
How do I lock changes on tickets?
How do I disable the QR code on tickets?
Can I put a waiting list ticket back on sale?
Can I add a donation option to my ticket?
Can I set up advanced tax rules?
Discounts
How do I share a discount code link?
How do I offer group discounts?
How does reducing pricing work?
How do I run a 2-for-1 promotion?
Can I duplicate discount codes from one event to another?
Orders
How can I view cancelled orders?
Do attendees get notified when their order is refunded?
Can I add a marketing opt-in to the checkout flow?
Can I restrict email addresses when booking tickets?
Attendees
How can I change someone's ticket?
vCards
How can I download attendee and order data?
Can I manually add attendees?
Why won't my import work?
Questions
How do I add questions to my ticket?
What are the different question types?
How do I reorder questions?
How do I capture an attendee's job title?
How do I make phone number optional?
Messages
Can I send messages to attendees through Tito?
Can I format messages?
How do I remind attendees to complete their tickets?
What variables can I use in Messages?
Can I schedule messages?
What emails are sent to attendees?
Can I send emails from my own domain?
Activities
How do I add my event times to a calendar invitation?
Can I set a total event capacity?
Can I set a quantity across multiple tickets?
Widget
Can I integrate Tito with Facebook Ads and Google Ads tracking?
Why does the widget say "loading"?
Can I display Tito tickets on my own site?
Does Tito integrate with WordPress?
Does Tito integrate with Squarespace?
Check-ins
Can I test the check-in app?
Can I uncheck someone in?
Why can't I see all attendees in my check-in list?
Admin
How do I add or remove people from my team?
How do I change my notifications?
How do I reset my password?
How do I customise my public timeline?
Why can't I see any events?
How is the new version of Tito different to the old one?
Developers & integrations
Can I export check-in QR codes?
Does Tito have an API?
Can I embed the register interest form on my site?
Can I include seat numbers on the ticket?
How do I run an online event on Vito?
Can I integrate with Google Ads tracking?
Can I integrate Tito with Mailchimp?
How can I integrate with Swapcard?
