FAQs for organisers

How do I register a Tito account?

How to set up your new Tito account

Written by Vicky Carmichael
Updated over a week ago

Can I use a custom domain?

How to use Tito on your own site

Written by Maria Keenan
Updated over a week ago

What different pricing plans do you have?

Learn how much it costs to use Tito

Written by Vicky Carmichael
Updated over a week ago

Can I use Tito in my country?

Tito is used all over the world

Written by Doc Parsons
Updated over a week ago

Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?

Tito is GDPR compliant

Written by Vicky Carmichael
Updated over a week ago

How can I apply for Tito's non-profit rate?

We offer discounted fees to registered non-profits and charities

Written by Vicky Carmichael
Updated over a week ago

Can I duplicate an event?

How to copy an existing event in Tito

Written by Vicky Carmichael
Updated over a week ago

How do I remove an event?

How to archive or delete your events from Tito

Written by Vicky Carmichael
Updated over a week ago

Can I hide my event from search engines?

How to prevent your event being indexed by Google and other search engines

Written by Vicky Carmichael
Updated over a week ago

What do the figures on the dashboard mean?

Visitors vs pageviews, orders vs attendees, and gross vs net income

Written by Vicky Carmichael
Updated over a week ago

How do I switch back to the old version of Tito?

How to revert to the previous UI

Written by Vicky Carmichael
Updated over a week ago

How do I set an event to live?

How to publish your event

Written by Vicky Carmichael
Updated over a week ago

What size and format banner should I upload?

How to make the event homepage banner look its best

Written by Vicky Carmichael
Updated over a week ago

Can I add times to my event?

How to set start and end times for your event

Written by Paul Campbell
Updated over a week ago

Can I add translations to my event?

How to configure Internationalization to translate the event homepage for your customers

Written by Vicky Carmichael
Updated over a week ago

How do I show or hide sold out tickets?

How to control the visibility of unavailable tickets

Written by Vicky Carmichael
Updated over a week ago

Can I display upcoming tickets?

How to show future tickets on the event homepage

Written by Vicky Carmichael
Updated over a week ago

How do I display a selection of tickets?

How to share your homepage showing certain tickets only

Written by Vicky Carmichael
Updated over a week ago

Can I show how many tickets are remaining?

Reveal the number of tickets left when they drop below a certain number

Written by Vicky Carmichael
Updated over a week ago

Can I hide the tickets block on the event homepage?

How to temporarily remove the tickets listing block when tickets aren't on sale

Written by Vicky Carmichael
Updated over a week ago

Can I embed video on the event homepage?

How to insert a video on your Tito page

Written by Vicky Carmichael
Updated over a week ago

Can I add an image to my event homepage?

How to insert and embed pictures to your event page

Written by Vicky Carmichael
Updated over a week ago

How are pageviews and email views calculated?

How Tito's analytics and tracking works

Written by Vicky Carmichael
Updated over a week ago

Can I add a custom thank you page?

How to set a custom close link after registration

Written by Vicky Carmichael
Updated over a week ago

What currencies does Tito supported

Find out about supported currencies you can charge for tickets

Written by Vicky Carmichael
Updated over a week ago

Can I charge multiple currencies within a single event?

About charging for tickets in difference currencies

Written by Vicky Carmichael
Updated over a week ago

Can I use my own invoicing system with Tito?

How to use an external invoice platform with Tito

Written by Maria Keenan
Updated over a week ago

Can I duplicate discount codes from one event to another?

How to use the same discount codes for multiple Tito events

Written by Maria Keenan
Updated over a week ago

How do I set the default billing country?

How to select a default billing country for an event

Written by Vicky Carmichael
Updated over a week ago

Can I pass booking fees along to attendees?

The prices an attendee sees is what they pay

Written by Vicky Carmichael
Updated over a week ago

Can attendees pay by invoice?

How to allow attendees to pay by bank or wire transfer instead of by credit card

Written by Vicky Carmichael
Updated over a week ago

Can I change the invoice number format?

How to set a custom format for invoice numbers

Written by Vicky Carmichael
Updated over a week ago

Can I include custom text on an invoice?

How to customize invoices

Written by Vicky Carmichael
Updated over a week ago

Can I include a PO field?

How to add a purchase order field to tickets

Written by Vicky Carmichael
Updated over a week ago

When do I receive my funds?

Normally within a week, if not sooner

Written by Doc Parsons
Updated over a week ago

Where can I download my Tito invoices?

How to view your billing information

Written by Vicky Carmichael
Updated over a week ago

Do I need to add a credit card to make my event live?

How we charge your Tito fees

Written by Vicky Carmichael
Updated over a week ago

Why has my card been charged?

Understanding your Tito invoice

Written by Vicky Carmichael
Updated over a week ago

Does Tito generate a refund receipt?

Download a copy of the refund receipt to send to your attendee

Written by Vicky Carmichael
Updated over a week ago

Does Tito refund fees on cancelled tickets?

What happens when you refund a ticket

Written by Vicky Carmichael
Updated over a week ago

Does VAT apply to Tito fees?

How we calculate what tax you owe

Written by Vicky Carmichael
Updated over a week ago

Does Tito charge VAT on ticket fees?

How to calculate Tito's pricing

Written by Vicky Carmichael
Updated over a week ago

Can I reorder tickets on the event homepage?

How to change the order of tickets in Tito

Written by Vicky Carmichael
Updated over a week ago

How do I make a ticket secret?

How hidden tickets work in Tito

Written by Vicky Carmichael
Updated over a week ago

Can I schedule a ticket to go live in the future?

How to set availability dates for tickets

Written by Vicky Carmichael
Updated over a week ago

Why is “Registration not currently available”?

How locked tickets work in Tito

Written by Doc Parsons
Updated over a week ago

Why can't I see certain attendees/orders/tickets?

What to do when records aren't showing in Tito

Written by Vicky Carmichael
Updated over a week ago

Can I add custom messages to tickets?

How to add extra information to your tickets

Written by Vicky Carmichael
Updated over a week ago

How do I disable the QR code on tickets?

What to do if you wish to remove the QR barcode and disable the PDF ticket

Written by Vicky Carmichael
Updated over a week ago

Can I put a waiting list ticket back on sale?

How to open tickets back up to the public after the waiting list has kicked in

Written by Vicky Carmichael
Updated over a week ago

Can I add a donation option to my ticket?

How to create pay-what-you-like tickets

Written by Vicky Carmichael
Updated over a week ago

How do I offer group discounts?

Your options for creating group passes and volume discounts

Written by Vicky Carmichael
Updated over a week ago

How does reducing pricing work?

How to offer group discounts with volume pricing

Written by Vicky Carmichael
Updated over a week ago

How do I run a 2-for-1 promotion?

How to offer "buy one, get one free" (BOGOF) on tickets

Written by Vicky Carmichael
Updated over a week ago

How do I share a discount code link?

How to send people directly to your ticket with the discount applied

Written by Vicky Carmichael
Updated over a week ago

Can I set up advanced tax rules?

How to charge different rates of VAT for different countries

Written by Vicky Carmichael
Updated over a week ago

How can I view cancelled orders?

How to show cancelled orders and voided attendees

Written by Vicky Carmichael
Updated over a week ago

Do attendees get notified when their order is refunded?

How to alert customers about a refund

Written by Vicky Carmichael
Updated over a week ago

Can I add a marketing opt-in to the checkout flow?

How to add an additional checkbox under the GDPR section

Written by Vicky Carmichael
Updated over a week ago

Can I restrict email addresses when booking tickets?

Understanding how orders and registration email addresses work in Tito

Written by Vicky Carmichael
Updated over a week ago

How can I change someone's ticket?

Assign someone to a different ticket than the one they bought

Written by Vicky Carmichael
Updated over a week ago

How can I download attendee and order data?

Easily export your Tito data

Written by Vicky Carmichael
Updated over a week ago

Can I manually add attendees?

How to add and import attendees to Tito

Written by Vicky Carmichael
Updated over a week ago

Why won't my import work?

How to troubleshoot a failed upload

Written by Vicky Carmichael
Updated over a week ago

How do I add questions to my ticket?

How to customise the registration form

Written by Vicky Carmichael
Updated over a week ago

What are the different question types?

How to select the right question type

Written by Vicky Carmichael
Updated over a week ago

How do I reorder questions?

How to change the order of questions attached to tickets

Written by Vicky Carmichael
Updated over a week ago

Can I send messages to attendees through Tito?

How to email attendees directly from Tito

Written by Vicky Carmichael
Updated over a week ago

Can I format messages?

How to design emails in Tito

Written by Vicky Carmichael
Updated over a week ago

How do I remind attendees to complete their tickets?

Use Tito's Messages feature to send reminder emails to attendees

Written by Vicky Carmichael
Updated over a week ago

What variables can I use in Messages?

A full list of Messages variables

Written by Vicky Carmichael
Updated over a week ago

Can I schedule messages?

When you want to send emails at a later time

Written by Vicky Carmichael
Updated over a week ago

What emails are sent to attendees?

Do attendees receive automatic confirmation emails from Tito?

Written by Vicky Carmichael
Updated over a week ago

Can I send emails from my own domain?

Sending emails from your own email address

Written by Vicky Carmichael
Updated over a week ago

How do I add my event times to a calendar invitation?

Written by Maria Keenan
Updated over a week ago

Can I set a total event capacity?

How to set a single limit across all your tickets

Written by Vicky Carmichael
Updated over a week ago

Can I set a quantity across multiple tickets?

How to set dynamic limits across more than one ticket

Written by Vicky Carmichael
Updated over a week ago

Can I integrate Tito with Facebook Ads and Google Ads tracking?

How to add a Facebook and Google Ads tracking to your Tito event

Written by Maria Keenan
Updated over a week ago

Why does the widget say "loading"?

What to do if you're unable to buy tickets using the widget

Written by Vicky Carmichael
Updated over a week ago

Can I display Tito tickets on my own site?

How to embed the Tito registration form on your website

Written by Doc Parsons
Updated over a week ago

Does Tito integrate with WordPress?

How to embed the Tito widget in your WordPress website

Written by Vicky Carmichael
Updated over a week ago

Does Tito integrate with Squarespace?

How to embed the Tito widget in your Squarespace website

Written by Vicky Carmichael
Updated over a week ago

Can I test the check-in app?

How to run check-in tests ahead of the event

Written by Vicky Carmichael
Updated over a week ago

Can I uncheck someone in?

How to remove a check-in from the check-in app

Written by Vicky Carmichael
Updated over a week ago

Why can't I see all attendees in my check-in list?

What to do if your check-in list doesn't show all registrations

Written by Vicky Carmichael
Updated over a week ago

How do I add or remove people from my team?

How to control colleagues' access to events in Tito

Written by Vicky Carmichael
Updated over a week ago

How do I change my notifications?

How to control what kind of emails you receive from Tito

Written by Vicky Carmichael
Updated over a week ago

How do I reset my password?

What to do if you're logged out of Tito

Written by Vicky Carmichael
Updated over a week ago

How do I customise my public timeline?

How to edit your information and hide or show events

Written by Vicky Carmichael
Updated over a week ago

Why can't I see any events?

What to do if you're logged in but can't see any events

Written by Vicky Carmichael
Updated over a week ago

Does Tito have an API?

Learn about Tito's REST API

Written by Vicky Carmichael
Updated over a week ago

Can I embed the register interest form on my site?

How to create your own "Interested People" widget

Written by Vicky Carmichael
Updated over a week ago

Can I include seat numbers on the ticket?

How to display seating allocation on the Tito PDF ticket

Written by Vicky Carmichael
Updated over a week ago

Can I integrate with Google Ads tracking?

How to add Google Ads tracking to your Tito sales

Written by Maria Keenan
Updated over a week ago

Can I integrate Tito with Mailchimp?

How to leverage webhooks to transfer data to Mailchimp

Written by Vicky Carmichael
Updated over a week ago

How can I integrate with Swapcard?

Swapcard has an integration you can use to connect with Tito

Written by Vicky Carmichael
Updated over a week ago