FAQs for organisers

Quick answers to the questions we hear most often

Paul Campbell avatar Doc Parsons avatar Vicky Carmichael avatar
82 articles in this collection
Written by Paul Campbell, Doc Parsons, and Vicky Carmichael
Getting started

How do I register a Tito account?

How to set up your new Tito account
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Written by Vicky Carmichael
Updated over a week ago

What different pricing plans do you have?

Learn how much it costs to use Tito
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Written by Vicky Carmichael
Updated over a week ago

Can I use Tito in my country?

Tito is used all over the world
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Written by Doc Parsons
Updated over a week ago

Does Tito charge VAT on fees?

How we calculate what tax you owe
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Written by Vicky Carmichael
Updated over a week ago

Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?

Tito is GDPR compliant
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Written by Vicky Carmichael
Updated over a week ago

How can I apply for Tito's non-profit rate?

We offer discounted fees to registered non-profits and charities.
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Written by Vicky Carmichael
Updated over a week ago

Can I duplicate an event?

How to copy an existing event in Tito
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Written by Vicky Carmichael
Updated over a week ago

How do I remove an event?

How to archive or delete your events from Tito
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Written by Vicky Carmichael
Updated over a week ago

Can I hide my event from search engines?

How to prevent your event being indexed by Google and other search engines
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Written by Vicky Carmichael
Updated over a week ago

What do the figures on the dashboard mean?

Visitors vs pageviews, orders vs attendees, and gross vs net income
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Written by Vicky Carmichael
Updated over a week ago

How do I switch back to the old version of Tito?

How to revert to the previous UI
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Written by Vicky Carmichael
Updated over a week ago
Event homepage

How do I set an event to live?

How to publish your event
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Written by Vicky Carmichael
Updated over a week ago

What size and format banner should I upload?

How to make the event homepage banner look its best
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Written by Vicky Carmichael
Updated over a week ago

Can I add times to my event?

How to set start and end times for your event
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Written by Paul Campbell
Updated over a week ago

Can I add translations to my event?

How to configure Internationalization to translate the event homepage for your customers
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Written by Vicky Carmichael
Updated over a week ago

How do I show or hide sold out tickets?

How to control the visibility of unavailable tickets
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Written by Vicky Carmichael
Updated over a week ago

Can I display upcoming tickets?

How to show future tickets on the event homepage
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Written by Vicky Carmichael
Updated over a week ago

How do I display a selection of tickets?

How to share your homepage showing certain tickets only
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Written by Vicky Carmichael
Updated over a week ago

Can I show how many tickets are remaining?

Reveal the number of tickets left when they drop below a certain number
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Written by Vicky Carmichael
Updated over a week ago

Can I hide the tickets block on the event homepage?

How to temporarily remove the tickets listing block when tickets aren't on sale
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Written by Vicky Carmichael
Updated over a week ago

Can I add an image to my event homepage?

How to insert and embed pictures to your event page.
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Written by Vicky Carmichael
Updated over a week ago

Can I embed video on the event homepage?

How to insert a video on your Tito page
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Written by Vicky Carmichael
Updated over a week ago

How are pageviews and email views calculated?

How Tito's analytics and tracking works
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Written by Vicky Carmichael
Updated over a week ago

Can I use a custom domain?

How to set up a custom domain for your event
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Written by Vicky Carmichael
Updated over a week ago

Can I add a custom thank you page?

How to set a custom close link after registration
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Written by Vicky Carmichael
Updated over a week ago
Tickets

Can I reorder tickets on the event homepage?

How to change the order of tickets in Tito
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Written by Vicky Carmichael
Updated over a week ago

How do I make a ticket secret?

How hidden tickets work in Tito
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Written by Vicky Carmichael
Updated over a week ago

Can I schedule a ticket to go live in the future?

How to set availability dates for tickets
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Written by Vicky Carmichael
Updated over a week ago

Why is “Registration not currently available”?

How locked tickets work in Tito
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Written by Doc Parsons
Updated over a week ago

Why can't I see certain attendees/orders/tickets?

What to do when records aren't showing in Tito
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Written by Vicky Carmichael
Updated over a week ago

Can I add custom messages to tickets?

How to add extra information to your tickets.
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Written by Vicky Carmichael
Updated over a week ago

How can I disable the QR code on tickets?

What to do if you wish to remove the QR barcode and disable the PDF ticket
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Written by Vicky Carmichael
Updated over a week ago

Can I add a donation option to my ticket?

How to create pay-what-you-like tickets
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Written by Vicky Carmichael
Updated over a week ago

How do I offer group discounts?

Your options for creating group passes and volume discounts
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Written by Vicky Carmichael
Updated over a week ago

How does reducing pricing work?

How to offer group discounts with volume pricing
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Written by Vicky Carmichael
Updated over a week ago

How do I run a 2-for-1 promotion?

How to offer "buy one, get one free" (BOGOF) on tickets
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Written by Vicky Carmichael
Updated over a week ago

How do I share a discount code link?

How to send people directly to your ticket with the discount applied
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Written by Vicky Carmichael
Updated over a week ago

Can I set up advanced tax rules?

How to charge different rates of VAT for different countries
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Written by Vicky Carmichael
Updated over a week ago