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FAQs for organisers
FAQs for organisers
Quick answers to the questions we hear most often
104 articles in this collection
Written by
Paul Campbell,
Doc Parsons,
and
Vicky Carmichael
Getting started
How do I register a Tito account?
How to set up your new Tito account
Written by
Vicky Carmichael
Updated over a week ago
Can I use a custom domain?
How to use Tito on your own site
Written by
Vicky Carmichael
Updated over a week ago
What different pricing plans do you have?
Learn how much it costs to use Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I use Tito in my country?
Tito is used all over the world
Written by
Doc Parsons
Updated over a week ago
Does Tito have a Data Processing Agreement (DPA) for GDPR compliance?
Tito is GDPR compliant
Written by
Vicky Carmichael
Updated over a week ago
How can I apply for Tito's non-profit rate?
We offer discounted fees to registered non-profits and charities
Written by
Vicky Carmichael
Updated over a week ago
Can I duplicate an event?
How to copy an existing event in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I remove an event?
How to archive or delete your events from Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I hide my event from search engines?
How to prevent your event being indexed by Google and other search engines
Written by
Vicky Carmichael
Updated over a week ago
What do the figures on the dashboard mean?
Visitors vs pageviews, orders vs attendees, and gross vs net income
Written by
Vicky Carmichael
Updated over a week ago
How do I switch back to the old version of Tito?
Reverting to the previous dashboard UI
Written by
Vicky Carmichael
Updated over a week ago
Event homepage
How do I set an event to live?
How to publish your event
Written by
Vicky Carmichael
Updated over a week ago
What size and format banner should I upload?
How to make the event homepage banner look its best
Written by
Vicky Carmichael
Updated over a week ago
Can I add times to my event?
How to set start and end times for your event
Written by
Paul Campbell
Updated over a week ago
Can I add translations to my event?
How to configure Internationalization to translate the event homepage for your customers
Written by
Vicky Carmichael
Updated over a week ago
How do I show or hide sold out tickets?
How to control the visibility of unavailable tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I display upcoming tickets?
How to show future tickets on the event homepage
Written by
Vicky Carmichael
Updated over a week ago
How do I display a selection of tickets?
How to share your homepage showing certain tickets only
Written by
Vicky Carmichael
Updated over a week ago
Can I show how many tickets are remaining?
Reveal the number of tickets left when they drop below a certain number
Written by
Vicky Carmichael
Updated over a week ago
Can I hide the tickets block on the event homepage?
How to temporarily remove the tickets listing block when tickets aren't on sale
Written by
Vicky Carmichael
Updated over a week ago
Can I embed video on the event homepage?
How to insert a video on your Tito page
Written by
Vicky Carmichael
Updated over a week ago
Can I add an image to my event homepage?
How to insert and embed pictures to your event page
Written by
Vicky Carmichael
Updated over a week ago
How are pageviews and email views calculated?
How Tito's analytics and tracking works
Written by
Vicky Carmichael
Updated over a week ago
Can I add a custom thank you page?
How to set a custom close link after registration
Written by
Vicky Carmichael
Updated over a week ago
Payments
What currencies does Tito supported
Find out about supported currencies you can charge for tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I charge multiple currencies within a single event?
About charging for tickets in difference currencies
Written by
Vicky Carmichael
Updated over a week ago
Can I use my own invoicing system with Tito?
How to use an external invoice platform with Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I set the default billing country?
How to select a default billing country for an event
Written by
Vicky Carmichael
Updated over a week ago
Can I pass booking fees along to attendees?
The prices an attendee sees is what they pay
Written by
Vicky Carmichael
Updated over a week ago
Can attendees pay by invoice?
How to allow attendees to pay by bank or wire transfer instead of by credit card
Written by
Vicky Carmichael
Updated over a week ago
Can I change the invoice number format?
How to set a custom format for invoice numbers
Written by
Vicky Carmichael
Updated over a week ago
Can I include custom text on an invoice?
How to customize invoices
Written by
Vicky Carmichael
Updated over a week ago
Can I include a PO field?
How to add a purchase order field to tickets
Written by
Vicky Carmichael
Updated over a week ago
When do I receive my funds?
Normally within a week, if not sooner
Written by
Doc Parsons
Updated over a week ago
Where can I download my Tito invoices?
How to view your billing information
Written by
Vicky Carmichael
Updated over a week ago
Do I need to add a credit card to make my event live?
How we charge your Tito fees
Written by
Vicky Carmichael
Updated over a week ago
Why has my card been charged?
Understanding your Tito invoice
Written by
Vicky Carmichael
Updated over a week ago
Does Tito generate a refund receipt?
Download a copy of the refund receipt to send to your attendee
Written by
Vicky Carmichael
Updated over a week ago
Does VAT apply to Tito fees?
How we calculate what tax you owe
Written by
Vicky Carmichael
Updated over a week ago
Does Tito refund fees on cancelled tickets?
What happens when you refund a ticket
Written by
Vicky Carmichael
Updated over a week ago
Does Tito charge VAT on ticket fees?
How to calculate Tito's pricing
Written by
Vicky Carmichael
Updated over a week ago
Reconnecting your PayPal account
Why this is necessary and what it means
Written by
Vicky Carmichael
Updated over a week ago
Tickets
What do the headings mean in the Discount Code .csv template?
Learn what to put in each column when bulk uploading discount codes
Written by
Vicky Carmichael
Updated over a week ago
Can I reorder tickets on the event homepage?
How to change the order of tickets in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I make a ticket secret?
How hidden tickets work in Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I schedule a ticket to go live in the future?
How to set availability dates for tickets
Written by
Vicky Carmichael
Updated over a week ago
Why is “Registration not currently available”?
How locked tickets work in Tito
Written by
Doc Parsons
Updated over a week ago
Why can't I see certain attendees/orders/tickets?
What to do when records aren't showing in Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I add custom messages to tickets?
How to add extra information to your tickets
Written by
Vicky Carmichael
Updated over a week ago
How do I lock changes on tickets?
How to stop attendees from being able to reassign their ticket
Written by
Vicky Carmichael
Updated over a week ago
How do I disable the QR code on tickets?
What to do if you wish to remove the QR barcode and disable the PDF ticket
Written by
Vicky Carmichael
Updated over a week ago
Can I put a waiting list ticket back on sale?
How to open tickets back up to the public after the waiting list has kicked in
Written by
Vicky Carmichael
Updated over a week ago
Can I add a donation option to my ticket?
How to create pay-what-you-like tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I set up advanced tax rules?
How to charge different rates of VAT for different countries
Written by
Vicky Carmichael
Updated over a week ago
Discounts
How do I share a discount code link?
How to send people directly to your ticket with the discount applied
Written by
Vicky Carmichael
Updated over a week ago
How do I offer group discounts?
Your options for creating group passes and volume discounts
Written by
Vicky Carmichael
Updated over a week ago
How does reducing pricing work?
How to offer group discounts with volume pricing
Written by
Vicky Carmichael
Updated over a week ago
How do I run a 2-for-1 promotion?
How to offer "buy one, get one free" (BOGOF) on tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I duplicate discount codes from one event to another?
How to use the same discount codes for multiple Tito events
Written by
Vicky Carmichael
Updated over a week ago
Orders
How can I view cancelled orders?
How to show cancelled orders and voided attendees
Written by
Vicky Carmichael
Updated over a week ago
Do attendees get notified when their order is refunded?
How to alert customers about a refund
Written by
Vicky Carmichael
Updated over a week ago
Can I add a marketing opt-in to the checkout flow?
How to add an additional checkbox under the GDPR section
Written by
Vicky Carmichael
Updated over a week ago
Can I restrict email addresses when booking tickets?
Understanding how orders and registration email addresses work in Tito
Written by
Vicky Carmichael
Updated over a week ago
Attendees
How can I change someone's ticket?
Assign an attendee to a different ticket type than the one they bought
Written by
Vicky Carmichael
Updated over a week ago
How can I download attendee and order data?
Easily export your Tito data
Written by
Vicky Carmichael
Updated over a week ago
Can I manually add attendees?
How to add and import attendees to Tito
Written by
Vicky Carmichael
Updated over a week ago
Why won't my import work?
How to troubleshoot a failed upload
Written by
Vicky Carmichael
Updated over a week ago
Questions
How do I add questions to my ticket?
How to customise the registration form
Written by
Vicky Carmichael
Updated over a week ago
What are the different question types?
How to select the right question type
Written by
Vicky Carmichael
Updated over a week ago
How do I reorder questions?
How to change the order of questions attached to tickets
Written by
Vicky Carmichael
Updated over a week ago
How do I capture an attendee's job title?
Adding a job title field to the checkout
Written by
Vicky Carmichael
Updated over a week ago
How do I make phone number optional?
Adding an optional phone number field to the registration form
Written by
Vicky Carmichael
Updated over a week ago
Messages
Can I send messages to attendees through Tito?
How to email attendees directly from Tito
Written by
Vicky Carmichael
Updated over a week ago
Can I format messages?
How to design emails in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I remind attendees to complete their tickets?
Use Tito's Messages feature to send reminder emails to attendees
Written by
Vicky Carmichael
Updated over a week ago
What variables can I use in Messages?
A full list of Messages variables
Written by
Vicky Carmichael
Updated over a week ago
Can I schedule messages?
When you want to send emails at a later time
Written by
Vicky Carmichael
Updated over a week ago
What emails are sent to attendees?
Do attendees receive automatic confirmation emails from Tito?
Written by
Vicky Carmichael
Updated over a week ago
Can I send emails from my own domain?
Sending emails from your own email address
Written by
Vicky Carmichael
Updated over a week ago
Activities
How do I add my event times to a calendar invitation?
Written by
Vicky Carmichael
Updated over a week ago
Can I set a total event capacity?
How to set a single limit across all your tickets
Written by
Vicky Carmichael
Updated over a week ago
Can I set a quantity across multiple tickets?
How to set dynamic limits across more than one ticket
Written by
Vicky Carmichael
Updated over a week ago
Widget
Can I integrate Tito with Facebook Ads and Google Ads tracking?
How to add a Facebook and Google Ads tracking to your Tito event
Written by
Vicky Carmichael
Updated over a week ago
Why does the widget say "loading"?
What to do if you're unable to buy tickets using the widget
Written by
Vicky Carmichael
Updated over a week ago
Can I display Tito tickets on my own site?
How to embed the Tito registration form on your website
Written by
Doc Parsons
Updated over a week ago
Does Tito integrate with WordPress?
How to embed the Tito widget in your WordPress website
Written by
Vicky Carmichael
Updated over a week ago
Does Tito integrate with Squarespace?
How to embed the Tito widget in your Squarespace website
Written by
Vicky Carmichael
Updated over a week ago
Check-ins
Can I test the check-in app?
How to run check-in tests ahead of the event
Written by
Vicky Carmichael
Updated over a week ago
Can I uncheck someone in?
How to remove a check-in from the check-in app
Written by
Vicky Carmichael
Updated over a week ago
Why can't I see all attendees in my check-in list?
What to do if your check-in list doesn't show all registrations
Written by
Vicky Carmichael
Updated over a week ago
Admin
How do I add or remove people from my team?
How to control colleagues' access to events in Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I change my notifications?
How to control what kind of emails you receive from Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I reset my password?
What to do if you're logged out of Tito
Written by
Vicky Carmichael
Updated over a week ago
How do I customise my public timeline?
How to edit your information and hide or show events
Written by
Vicky Carmichael
Updated over a week ago
Why can't I see any events?
What to do if you're logged in but can't see any events
Written by
Vicky Carmichael
Updated over a week ago
How is the new version of Tito different to the old one?
Understanding the differences between the two versions of Tito's admin dashboard
Written by
Vicky Carmichael
Updated over a week ago
Developers & integrations
Can I export QR codes for badges?
How to extract QR data
Written by
Vicky Carmichael
Updated over a week ago
Does Tito have an API?
Learn about Tito's REST API
Written by
Vicky Carmichael
Updated over a week ago
Can I embed the register interest form on my site?
How to create your own "Interested People" widget
Written by
Vicky Carmichael
Updated over a week ago
Can I include seat numbers on the ticket?
How to display seating allocation on the Tito PDF ticket
Written by
Vicky Carmichael
Updated over a week ago
How do I run an online event on Vito?
A detailed guide to running a virtual conference
Written by
Vicky Carmichael
Updated over a week ago
Can I integrate with Google Ads tracking?
How to add Google Ads tracking to your Tito sales
Written by
Vicky Carmichael
Updated over a week ago
Can I integrate Tito with Mailchimp?
How to leverage webhooks to transfer data to Mailchimp
Written by
Vicky Carmichael
Updated over a week ago
How can I integrate with Swapcard?
Swapcard has an integration you can use to connect with Tito
Written by
Vicky Carmichael
Updated over a week ago