FAQs for organisers

Quick answers to the questions we hear most often

Paul Campbell avatar Doc Parsons avatar Vicky Carmichael avatar
81 articles in this collection
Written by Paul Campbell, Doc Parsons, and Vicky Carmichael
Event homepage

How do I set an event to live?

How to publish your event
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

What size and format banner should I upload?

How to make the event homepage banner look its best
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I add times to my event?

How to set start and end times for your event
Paul Campbell avatar
Written by Paul Campbell
Updated over a week ago

Can I add translations to my event?

How to configure Internationalization to translate the event homepage for your customers
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How do I show or hide sold out tickets?

How to control the visibility of unavailable tickets
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I display upcoming tickets?

How to show future tickets on the event homepage
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How do I display a selection of tickets?

How to share your homepage showing certain tickets only
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I show how many tickets are remaining?

Reveal the number of tickets left when they drop below a certain number
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I hide the tickets block on the event homepage?

How to temporarily remove the tickets listing block when tickets aren't on sale
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I add an image to my event homepage?

How to insert and embed pictures to your event page.
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I embed video on the event homepage?

How to insert a video on your Tito page
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How are pageviews and email views calculated?

How Tito's analytics and tracking works
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I use a custom domain?

How to set up a custom domain for your event
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I add a custom thank you page?

How to set a custom close link after registration
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago
Tickets

Can I reorder tickets on the event homepage?

How to change the order of tickets in Tito
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How do I make a ticket secret?

How hidden tickets work in Tito
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I schedule a ticket to go live in the future?

How to set availability dates for tickets
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Why is “Registration not currently available”?

How locked tickets work in Tito
Doc Parsons avatar
Written by Doc Parsons
Updated over a week ago

Why can't I see certain attendees/orders/tickets?

What to do when records aren't showing in Tito
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I add custom messages to tickets?

How to add extra information to your tickets.
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How can I disable the QR code on tickets?

What to do if you wish to remove the QR barcode and disable the PDF ticket
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I add a donation option to my ticket?

How to create pay-what-you-like tickets
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How do I offer group discounts?

Your options for creating group passes and volume discounts
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How does reducing pricing work?

How to offer group discounts with volume pricing
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How do I run a 2-for-1 promotion?

How to offer "buy one, get one free" (BOGOF) on tickets
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

How do I share a discount code link?

How to send people directly to your ticket with the discount applied
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Can I set up advanced tax rules?

How to charge different rates of VAT for different countries
Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago