This is guidance for attendees. Event organisers, check out our FAQs.
If you can no longer attend an event, you may be able to transfer your ticket to someone else if the event organiser allows it.
First find the ticket link in your confirmation email. It will have come from support@tito.io. If you cannot find it, you can use Tito's Lookup tool to retrieve it. You will need to enter the same email address you used to register the ticket.
Open it and click on the link to reassign, and enter the details of the person you wish to transfer the ticket to.
Once you confirm, an email will be sent to the new ticket holder asking them to complete their ticket.
Can't see the re-assign option?
This means the event organiser has disabled ticket changes and you will need to contact them directly. Their email address can be found in your confirmation email and on the event page where you registered, or you can email support@tito.io with the event name and we can find their details for you.