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Two-Factor Authentication
Two-Factor Authentication

Keep your Tito account safe and secure with 2FA

Murray Summers avatar
Written by Murray Summers
Updated over a week ago

Two-Factor authentication adds an extra layer of security by requiring more than just an email address and password to log in.

Enabling Two-Factor Authentication

Before you begin the process of enabling Two-Factor Authentication, you should download an authentication app on your smartphone that will allow you to generate the authentication codes you’ll need to log into Tito.

Some popular apps that do this are:

1Password - iOS and Android
Google Authenticator - iOS and Android
Authy - iOS and Android

Once you have downloaded an authenticator app, log into Tito. After logging into Tito click on the Edit Profile link from the dropdown menu under your name and email address in the top right of the display.

A dropdown menu in the Tito Dashboard in the top right showing the "Edit your profile" button

Then click the Two-Factor Authentication button.

A menu in Tito with four options, the second-last of which is Two-Factor Authentication

Then click the Enable button.

A blue "Enable" button displayed after clicking "Two-Factor Authentication"

Open the authenticator app and scan the QR code that appears. The authenticator app will
generate 6 digit code. Type this code into the provided field and click Enable.

A screenshot of instructions (as outlined in the paragraph above) to enable 2FA in Tito.

You have now enabled Two-Factor Authentication and will be asked for an authentication code each time you login.

Please note that by default Tito does not generate recovery codes when you enable Two-Factor Authentication. If you lose access to your authenticator app then you will lose access to your account. Tito highly recommends Creating Recovery Codes

Login using Two-Factor Authentication

Once you have enabled Two-Factor Authentication you will be asked for an authentication code each time you log into Tito. After providing your email and password, enter your authentication code or recovery code in the Two-Factor Authentication login page to access Tito and click Verify code.

A screenshot of the Tito 2FA login step.

Disabling Two-Factor Authentication

If you no longer wish to have Two-Factor Authentication enabled log into Tito.
After logging into Tito click on the Edit Profile link from the dropdown menu under your name and email address in the top right of the display. Then click the Two-Factor Authentication button. Then click Disable.

A screenshot of the 2FA settings screen with a red "Disable" button.

Once disabled you will now be able to log into Tito with only your email address and password.

Creating Recovery Codes

Recovery codes can be used to access Tito in the event you lose access to your authenticator app and cannot access Two-Factor Authentication codes.

To create recovery codes navigate to the Two-Factor Authentication section and click Create recovery codes.

A screenshot of the 2FA settings screen in Tito with a warning telling the user they have no recovery codes set up.

You will be shown 5 recovery codes only once so please copy them to a secure location. We recommend copying them to a password manager.

A screenshot of the 2FA settings screen with 4 example recovery codes.

Once you have copied the recovery codes click I have copied the recovery codes.

To use a recovery code please enter it when logging in. Each recovery code can only be used once. If you need to generate a fresh set of recovery codes, just select Regenerate recovery codes in the Two-Factor Authentication area of Tito. Please be aware that when you do this, all your previous recovery codes - including those you’ve not yet used - will become invalid, so remember to copy these to secure location such as a password manager.

Locked out of my account

If you have lost access to your authenticator app and cannot access Two-Factor Authentication codes, your recovery codes provide another way to log into Tito.

If you don’t have access to your authentication app and recovery codes, you’ll need to contact our support team, who will take you through an identity verification procedure before allowing you back into your account.

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Need help with something specific? Search our FAQs section to find instant answers. 

If you can’t see what you need, drop us a line at support@tito.io or chat with us in-app and we’ll get back to you as quickly as we can.

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