All Collections
FAQs for organisers
Check-ins
Why can't I see all attendees in my check-in list?
Why can't I see all attendees in my check-in list?

What to do if your check-in list doesn't show all registrations

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

First, make sure that the check-in list is attached to all of the relevant ticket types.

If they are and if you have our beta Invoicing feature enabled, any unpaid orders won't show in your check-in list by default if you have the Hide unpaid box checked under the List of attendees section. Uncheck this to reveal all attendees.

A screenshot of the List of attendees settings in Tito. The Hide unpaid box is checked.

If this doesn't solve the problem, please get in touch.

Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.

Did this answer your question?