Can I uncheck someone in?

How to remove a check-in from the check-in app

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

If you've mistakenly checked someone in, or want to undo a check-in for whatever reason, you can do this in both the mobile apps and web app.

On mobile

  • Search for the attendee and click on their name

  • Tap the check-in timestamp

  • On the modal that opens, tap the X next to the check-in to remove it

On web

  • Search for the attendee and click on their name

  • Click on Tap to view more under the timestamp

  • In the modal that opens, click the X next to the check-in to remove it

The attendee will be returned to an un-checked in state and there will be no record of the previous check-in.


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