If you've mistakenly checked someone in, or want to undo a check-in for whatever reason, you can do this in both the mobile apps and web app.
On mobile
Search for the attendee and click on their name
Tap the check-in timestamp
On the modal that opens, tap the
X
next to the check-in to remove it
On web
Search for the attendee and click on their name
Click on Tap to view more under the timestamp
In the modal that opens, click the
X
next to the check-in to remove it
The attendee will be returned to an un-checked in state and there will be no record of the previous check-in.
Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.
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