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How do I disable the QR code on tickets?
How do I disable the QR code on tickets?

What to do if you wish to remove the QR barcode and disable the PDF ticket

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over 8 months ago

There are a few instances where you might want to disable the QR code and PDF ticket:

  • If the Ticket type doesn’t include admission to anything, and is just a reference of a purchase, like a t-shirt or sponsorship

  • If the Ticket is for an online event and so won't need to be printed or scanned

  • If you want to issue e-tickets separately or in another system

To disable these, open up your Ticket type, click Edit and scroll down to the block titled Include PDF & Apple Wallet with tickets and then click on Disable.

The Include PDF & Apple Wallet with tickets section in Tito. PDF/Apple Wallet is disabled. There is a button to Enable it.

This will prevent the QR code from being displayed on the ticket, and the PDF ticket from being issued.

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