Tito sends confirmation emails to attendees by default. However, you can choose to turn these off and send your own if you have specific requirements.
Click on Settings in the sidebar, and then on Emails. You can then disable one or more of the emails:
You will then probably want to make use of our Webhooks to send your own. Below we explain which webhook each of our default email corresponds to:
Registration confirmation
This gets sent when the registration.finished webhook fires. The webhook contains all the information you need to send the email:
emailnamereferenceslugticketsan array of all the tickets within this registration
You can use the slug to provide the customer's secret link to their order:
https://ti.to/{account-slug}/{event-slug}/registrations/{registration-slug}
Ticket updated email
This gets sent when the ticket.completed webhook fires. The webhook contains all the information you need to send the email:
emailfirst_namelast_namereferenceslug
You can use the slug to provide the attendee's secret link to their ticket:
https://ti.to/tickets/{ticket-slug}
You can find the image to create the QR code at a similar URL:
https://ti.to/tickets/{ticket-slug}/barcode.png
Ticket gifted email
This gets sent when the ticket.reassigned webhook fires, when a customer or the ticket holder assigns the ticket to someone else. You get the same payload as for the ticket.completed webhook.
We're in advanced territory! If you choose to handle notification emails yourself, we advise you to test thoroughly to make sure it's all working as expected.
Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.