Tito automatically sends out four types of emails to attendees:
Order confirmation email: Sent to the person who placed the order and includes a link to the order and receipt.. If the order only contains one ticket and no questions, this is the only email that gets sent.
Ticket updated email: Sent to customers after they fill in questions on a ticket, and includes a direct link to their ticket.
Ticket gifted email: This email gets sent when a ticket is reassigned to a new attendee, to notify that person that they've been assigned a ticket.
Ticket added email: This email gets sent when an order is added manually inside the admin area by the event organiser (i.e. by heading to
Attendees
, clickingAdd someone manually
and selecting theNotify
checkbox.
Emails come from support@tito.io
.
If you're curious about which webhook each email corresponds to, check out the full guide.
If you'd like to add a custom message to the emails, follow the instructions here.
If you'd like to send your own Messages to attendees, check out this page.
______________________
If you have any follow-up questions, drop us a line at support@tito.io or chat to us in-app and we’ll get back to you as quickly as we can.