Tito automatically sends out four types of emails to attendees:
Order confirmation email: Sent to the person who placed the order and includes a link to the order and receipt.. If the order only contains one ticket and no questions, this is the only email that gets sent.
Ticket updated email: Sent to customers after they fill in questions on a ticket, and includes a direct link to their ticket.
Ticket gifted email: This email gets sent when a ticket is reassigned to a new attendee, to notify that person that they've been assigned a ticket.
Ticket added email: This email gets sent when an order is added manually inside the admin area by the event organiser (i.e. by heading to
Add someone manuallyand selecting the
Emails come from
If you're curious about which webhook each email corresponds to, check out the full guide.
If you'd like to add a custom message to the emails, follow the instructions here.
If you'd like to send your own Messages to attendees, check out this page.
If you have any follow-up questions, drop us a line at firstname.lastname@example.org or chat to us in-app and we’ll get back to you as quickly as we can.