How to send emails from right inside Tito

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Before you can send your first Message, you'll need to contact us for access. This is to protect against bots using the feature to send spam Messages.

Compose your message

With Messages you can send emails right from within Tito and automatically include a link to each person's ticket(s). Click on Messages to get started, and then on + Create your first message. You'll be asked to enter a Subject and a Body (content) for the message.

Personalise each message

You can use Variables to insert dynamic data specific to each recipient, for instance their name, email and list of tickets. Variables are inserted using curly braces (sometimes called mustache tags) — i.e.  {{{…}}}. See the full list here, or get started with these useful examples:

  • First name {{{first_name}}} 

  • Last name {{{last_name}}} 

  • Four digit ticket reference (e.g. ABCD) {{#registrations}}{{{reference}}}{{/registrations}} 

  • Ticketholder’s personal booking URL {{#registrations}}{{{url}}}{{/registrations}} 

By default, a link to any orders and tickets associated with the recipients' email address will be included at the bottom of the email. If you prefer this not to be the case, you can click Detach on this screen.

When you're ready, click on Save & Add Recipients to progress to the next step.

Choose your recipients

There are a few different options of who to send your message to. Here's what they all mean:

  • Ticketholders — People who've been assigned tickets for this event. Click Choose and then select the relevant ticket types, or click Attach all to add all attendees to the recipient list.

  • Include the person who placed the order — Sometimes, the person who registered the ticket is not the person who'll be attending the event. If you wish to include the booker, click Include here.

  • Exclude completed tickets — Useful if you wish to send a reminder email to people who haven't yet completed their tickets, without emailing those who have already filled in all their ticket details.

  • Exclude assigned tickets — Enable this option if you only wish to target people with unassigned tickets (for instance, to send a reminder to assign their tickets).

  • Exclude attendees — Each event on your account has the option to enable the Interested people mailing list. So if you'd like to send a message to members of an existing mailing list without targeting people who've already registered for this event, click Exclude here.

  • Activities — Target attendees of specific Activities.

  • Mailing lists from other events — Send emails to people who have filled in the Interested people mailing list on your other events.

  • Require minimum attendance — Set a threshold for how many previous events someone should have attended in order to receive the message.

  • Manually add or remove emails — Paste in email addresses manually of people you'd like to include or exclude in the email.

Click Save when you're ready to proceed.

Preview and send your message

Once you've added your message contents, selected your recipients, and hit save, you'll be shown a message summary which indicates that the message is in a draft status.

A screenshot of the Message summary screen in Tito including the number of participants and a green-text button to send the message.

From here, you can click on Edit to make changes to the message copy, or you can click on the Actions menu to:

  • Duplicate the message

  • Edit the recipients

  • View the recipients

  • Preview the message

  • Delete the draft

  • View message history

If you click on Preview message you'll also have the option to send a test to yourself before sending the message to everyone for real.

When your message is ready to go, simply click on Send Message. You'll be shown a summary underneath of the status of each message as it's opened.

How to use Messages

Messages is perfect for transactional emails to attendees that automatically include the recipient's ticket(s). Use it to:

  • Notify attendees about a change to the event

  • Send reminder emails to complete ticket details

  • Issue joining instructions the day before your event

Messages isn't suited to email marketing campaigns. For that, we'd recommend opting for a dedicated platform which will come with more advanced functionality such as formatting, scheduling and detailed reporting. 

Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.

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