For a primer on how to use Messages, check out the full guide.

You can click on Insert Variables to add merge tags for things like name, email and list of tickets.

Variables are inserted using curly braces (sometimes called mustache tags) — i.e. {{{…}}}. Here are a few useful ones to get you started:

  • First name — {{{first_name}}}
  • Last name — {{{last_name}}}
  • Four digit ticket reference (e.g. ABCD) — {{#registrations}}{{{reference}}}{{/registrations}}
  • The ticketholder’s personal booking URL — {{#registrations}}{{{url}}}{{/registrations}}

For a full list of available variables, see below:

{{{recipient_email}}}
{{#any_tickets}}
{{#tickets}}
{{{reference}}}
{{{name}}}
{{{email}}}
{{{url}}}
{{{ticket_type}}}
{{{slug}}}
{{{registration_slug}}}
{{/tickets}}
{{/any_tickets}}

{{#any_incomplete_tickets}}
{{#incomplete_tickets}}
{{{reference}}}
{{{name}}}
{{{email}}}
{{{url}}}
{{{ticket_type}}}
{{{slug}}}
{{{registration_slug}}}
{{/incomplete_tickets}}
{{/any_incomplete_tickets}}

{{#any_registrations}}
{{#registrations}}
{{{reference}}}
{{{name}}}
{{{email}}}
{{{url}}}
{{{slug}}}
{{/registrations}}
{{/any_tickets}}

{{#many_tickets}} ... displays if more than 1 ticket... {{/many_tickets}}

{{#many_incomplete_tickets}} ...displays if more than 1 incomplete ticket... {{/many_incomplete_tickets}}

{{#many_registrations}} ...displays if more than 1 order... {{/many_registrations}}

Example

If you wish to display all tickets associated with an order, you could paste something like:

{{#many_tickets}} {{#any_tickets}}
{{#tickets}}
{{reference}} {{name}} {{email}}
Link: {{url}}

{{/tickets}}
{{/any_tickets}}{{/many_tickets}}

This would look something like this in the email (the third ticket is unassigned in this hypothetical example):

ABCD-1 Example Person exampleperson@test.com

Link: https://ti.to/account/event/tickets/ti_abcdefg123456

ABCD-2 Second Person otherperson@test.com

Link: https://ti.to/account/event/tickets/ti_hijklm789012

ABCD-3

Link: https://ti.to/account/event/tickets/ti_nopqrst876543

______________________

If you have any follow-up questions, drop us a line at support@tito.io or chat to us in-app and we’ll get back to you as quickly as we can.

Did this answer your question?