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Can attendees pay by invoice?
Can attendees pay by invoice?

How to allow attendees to pay by bank or wire transfer instead of by credit card

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Pay-by-invoice is a beta feature. Contact us to request access.

Set up your payment instructions

The first thing to do is set up your bank details and payment instructions under Settings  > Invoicing. These details will be included on the invoice, and are how we let attendees know how to pay you.

Enable pay-by-invoice on tickets

You can then enable the invoice payment option at ticket level by selecting the ticket from the Tickets list, clicking on Edit and scrolling down to the Pay-by-invoice  block. Click Enable.

A screenshot of the pay-by-invoice option in Tito with a button labelled "Enable"

What the attendee sees

During the checkout, in addition to seeing the option to pay by credit card, the attendee would see an Invoice tab.

A gif of the Tito checkout which has an "Invoice" button as a payment option beside the typical "Credit Card" button.

When someone chooses pay by invoice, they will be issued a ticket by the system and it will be marked as Unpaid. The customer will automatically receive an email from Tito with the invoice attached, explaining that they need to pay for their ticket. The invoice will contain the payment instructions you've set up under Settings > Invoicing.

Marking invoices as paid

As a beta feature, pay-by-invoice requires you to manually check your bank account and mark transactions as paid in Tito. When you see the funds for an order hit your bank account, find the order in Tito and click the Mark as paid button.

Tito's standard fee of 3% per ticket capped at €25 is applicable on invoices once they have been marked as paid. We will require you to add a credit card on file, and we will bill you for these fees at the end of each month.

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