Billing

What fees are associated with selling tickets through Tito?

Paul Campbell avatar
Written by Paul Campbell
Updated over a week ago

Tito's fee is charged as a percentage of your ticket price. See the pricing section on our site for more information. If your tickets are free, there is no cost to use Tito.

Tito Invoices are sent once per month, usually on the 1st of the month, with the total fees incurred the previous month. If you're logged in to Tito, you can head to https://billing.tito.io/ to see a list of all invoices, with links next to each to download the PDF and see all linked payments.

All fees are currently charged in EUR, with the exchange rate updated daily from https://openexchangerates.org.

Tito works with several different payment gateways including Stripe and PayPal. They charge a separate payment processing fee (more details here). 

Fees for events using only Stripe or PayPal

If you use Stripe or PayPal to collect payments, the Tito fee is deducted automatically from the transaction as part of the fee that each payment platform collects. Your payment card will not be charged for any fees collected for payments using these gateways.

Invoice tickets

If you're using our beta pay by invoice feature, any transactions paid via invoice will not be automatically collected. Instead, any applicable fees will be billed to the card attached to your Tito account.

Adding information to your bill

If you need to add particular information to your bill, you can do so by logging in at https://billing.tito.io/. This will open up the Tito Billing dashboard and from here you'll be able to update your billing information to provide a billing name, a billing email address, postal address and any additional info you may need on your invoice.

Specifying a billing email address

If you specify a billing email address, only that email address will receive invoice notifications each month. You can add more than one email address.

Account statement

You can download an account statement in the Billing  section, which lists all individual fees and payments.

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If you can’t see what you need, drop us a line at support@tito.io or chat with us in-app and we’ll get back to you as quickly as we can.

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