Tito's fee is charged as a percentage of your ticket price. See the pricing section on our site for more information. If your tickets are free, there is no cost to use Tito.
If you're logged in to Tito, you can head to https://billing.tito.io/ to see a list of all invoices, with links next to each to download the PDF and see all linked payments.
Tito Invoices are sent once per month, usually on the 1st of the month, with the total fees incurred the previous month.
All fees are currently charged in EUR, with the exchange rate updated daily from https://openexchangerates.org.
Tito integrates with Stripe and PayPal. They charge a separate payment processing fee (more details here).
Fees for events using only Stripe or PayPal
If you use Stripe or PayPal to collect payments, the Tito fee is deducted automatically from the transaction as part of the fee that each payment platform collects. Your payment card will not be charged for any fees collected for payments using these gateways.
Invoice tickets
If you're using our pay-by-invoice feature, we will charge applicable fees on these transactions to the card attached to your Tito account on the 1st of the following month.
Adding information to your bill
If you need to add particular information to your bill, you can do so by logging in at https://billing.tito.io/. This will open up the Tito Billing dashboard and from here you'll be able to update your billing information to provide a billing name, a billing email address, postal address and any additional info you may need on your invoice.
Specifying a billing email address
If you specify a billing email address, only that email address will receive invoice notifications each month. You can add more than one email address.
Account statement
You can download an account statement in the Billing section, which lists all individual fees and payments.
Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.