Check your guests in at the door using Tito's check-in tool

Paul Campbell avatar
Written by Paul Campbell
Updated over a week ago

You can use Tito to check your guests in at the door of your event using our Check-in app, either by searching for the attendee or scanning the QR code on their Tito ticket.

It's available in three versions:

  • Web-based, (for desktop web browsers and most modern mobile web browsers)

Create a check-in list

To get started, click on Check-in lists in the sidebar of your event, and then on + Add your first check-in list

You can give the list a name, add an expiry date if you want the data to "self-destruct" from the check-in app after a certain time, and you can choose which tickets and question responses should be shown in the list.

You can create multiple check-in lists, for instance for different days, different ticket types, or if you just want to create a test list first. Lists must be created in the admin UI as they cannot be generated from within the app.

Once the list is created, click on the Actions menu and then on Check-in apps and you'll be shown the available options.

A screenshot of the check-in methods available: iOS App, Android App, and Web Check-in.

Setting up the mobile apps

Download the iOS app here, and an Android app here. Open the app and you will see a login screen:

If you have a Tito account, click on the blue Connect your Tito account button. Log in with your Tito credentials to cycle through a list of available accounts, events and check-in lists and select the one you need.

Any non-Tito users using the Check-in app should choose the Set-up with QR code option. They will simply need to scan the QR code for the relevant check-in list within your event (a screenshot shared by SMS, email, etc. will work too).

Using the mobile app

Upon opening the check-in list in the app, you will see a list of attendees. You can click Tap to check-in to check people in directly from the list, or tap on the reference to view more details.

You can also check folks in by scanning the QR code on their ticket email, ticket PDF or Apple Wallet. In the lower-right of the screen is a a QR icon. Click on this to reveal two options:

  • Camera icon: scan QR codes using your device's camera (enable flashlight mode at the bottom if you're scanning in the dark).

  • Barcode icon: scan codes using a bluetooth barcode scanner (this must already be connected to your phone, otherwise you will see a message saying: No scanner found: Please connect a bluetooth keyboard scanner and try again).

When scanning you’ll receive a warning if you try to scan the same ticket more than once, although multi-scanning is possible if you dismiss this warning. You can see overall progress of your check-ins by clicking on the cogs icon in the top-right of the screen.

If multiple devices are being used to check-in attendees, data will sync automatically between apps and your Tito admin panel as long as there is an available data connection. Force a sync by using the Sync Now button in the settings screen accessed via the cogs icon.

Web-based check-in app

The web-based app mirrors the functionality of the check-in apps, but it does not support scanning of QR codes. The link is provided on the check-in list screen after you create your list: it’s a secret, shareable link that staff can access without logging in. This link will also expire after your list expiry time.

Testing the check-in list

The check-in app only works with live data, but you can create a test check-in list as soon you have some live registrations and practice checking in before the day of your actual event. Your attendees won't be notified in any way, and you can just delete that check-in list and create a new one for the event when you're ready to check people in for real.

Printing the check-in list

We don't recommend printing a copy of the check-in list unless you have obtained permission from every attendee, due to the potential for data breaches. Printed lists are cumbersome, easy to steal, and easy to photograph. Our check-in app is password secure and easy to use. If you need more control over the outputted data, you can use our export function.

Export the check-in list

Under the Actions menu you have the ability to export your full check-in list in spreadsheet format. This is useful if you need to manipulate the data or mail merge it. It’s a super handy way to generate lists that you might need, for example for printing badges or showing specific dietary requirements.

Once you have checked everyone in, you can also export your list of just your checked-in attendees to a spreadsheet, which shows what time they checked in.

If someone appears to be missing from the check-in list, check this FAQ for help.

Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.

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