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Can I add custom messages to tickets?
Can I add custom messages to tickets?

How to add extra information to your tickets

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Tito allows you to add a “Note from the organiser” which appears on the confirmation screen when people register tickets, and also in the email to attendees and on the PDF ticket itself.

You can use this to add extra information like pre-event instructions, venue details, instructions for how to get in touch with you, a thank you for registering — anything you like. 

The message appears in four different places, making it a great way to highlight critical information. We recommend keeping it short though, to make sure people actually read it.

Here’s what the custom message looks like to the attendee in the various places it appears:

On the confirmation screen when they register

A screenshot of the Tito checkout. The custom message has text about the venue, transfers and getting further help.
A screenshot of a sample ticket. It has the same information as the previous screenshot's customer message.

On their PDF ticket

A screenshot of a pdf ticket generated by Tito. It has a message from the organizer on one page.

In their confirmation email

A sample email generated by the Messages feature. The note from the organisers is shown underneath the pre-generated text.

To set up a custom message, head to the Tickets  section, select the ticket you wish to add a custom message to, and click Edit . Scroll down to where it says Custom message , add one, hit save, and you’re done.

A screenshot of the Edit Ticket section in Tito. The Custom message field has been filled with example text.


If you have any follow-up questions, drop us a line at or chat to us in-app and we’ll get back to you as quickly as we can.

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