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Does Tito refund fees on cancelled tickets?
Does Tito refund fees on cancelled tickets?

What happens when you refund a ticket

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

There is no additional fee to process a refund.

If you're using Stripe

If you're using Stripe as your payment gateway, Tito's transaction fee is taken automatically at the time of transaction. If you later need to refund an order, we're unable to return the transaction fee. Stripe also does not return the fees from the original charge when issuing a refund to a customer (see their help docs).

If you're using a different payment method

Tito fees for tickets sold via pay-by-invoice or by PayPal are currently charged to the card we have on file for you when we do our monthly billing run. Tito fees for any subsequently refunded orders will still be applicable. PayPal also does not return the fees from the original charge when issuing a refund to a customer (see their help docs).

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