Question reordering is done at ticket level.
Tickets and then click on the ticket you want to update. Scroll down in the right-hand panel to where the questions are displayed, and click on
Drag and drop the questions into your preferred order, and hit
If you have any follow-up questions, drop us a line at firstname.lastname@example.org or chat to us in-app and we’ll get back to you as quickly as we can.