There are a few instances where you might want to disable the QR code and PDF ticket:

  • If the Ticket type doesn’t include admission to anything, and is just a reference of a purchase, like a t-shirt or sponsorship
  • If the Ticket is for an online event and so won't need to be printed or scanned
  • If you want to issue e-tickets separately or in another system

To disable these, open up your Ticket type, click Edit and scroll down to the block titled Include PDF & Apple Wallet with tickets and then click on Disable.

This will prevent the QR code from being displayed on the ticket, and the PDF ticket from being issued.


If you have any follow-up questions, drop us a line at or chat to us in-app and we’ll get back to you as quickly as we can.

Did this answer your question?