When you issue a refund through Tito, we store a link to a record of the refunded transaction under the "Order summary" section. If you click this, it will open the dashboard for your chosen payment gateway and from there you can download a copy of the refund receipt to send to the attendee.

Screenshot of link to refund receipt


If you have any follow-up questions, drop us a line at support@tito.io or chat to us in-app and we’ll get back to you as quickly as we can.

Did this answer your question?