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Can I cancel my ticket or get a refund?
Can I cancel my ticket or get a refund?

What to do if you can no longer attend an event

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

This is guidance for attendees. Event organisers, check out our FAQs.

Free tickets

If you have registered a free ticket for an event, and if the organiser allows it, you can open your ticket link and cancel from there. Your ticket link can be found in your confirmation email or via our Lookup Tool. Click on Cancel this ticket to cancel:

If this option does not show, it means the event organiser has not selected the option to allow cancellations.

Paid tickets

To request a refund for a ticket, you will need to contact the event organiser. Their email address can be found in your confirmation email and on the event page where you registered, or you can email support@tito.io with the event name and we can find their details for you.

Please note that some organisers do not issue refunds on tickets, though you may be able to transfer your ticket to someone else. Learn how to do that here.

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