You can manually add attendees to Tito if you've sold tickets offline or via another platform, either individually or in bulk.
Add a single attendee
Click on + Add new above the search bar to add a new attendee manually. Fill in their details, select the relevant ticket type, and enter a price to show on the receipt. If you wish for the attendee to be notified, don't forget to enable this option at the bottom of the screen before saving.
If you add an attendee manually, they will not be able to pay you via Tito. You'll need to invoice them separately.
Import multiple attendees
Click on the cog icon above the search bar to reveal the option to import attendees.
We'll prompt you to download our .csv template. This contains columns for all the data Tito can map to. You'll see that custom questions you've created are preceded by a Q in the spreadsheet.
Fill the template in without changing any of the columns or headings. Enter a Y in the "Notify" column for each record if you would like them to receive an automatic confirmation email upon successful import. If you leave this cell blank, the attendee will not be sent an automatic email confirmation.
When you're done entering your data, save as a .csv or .xlxs file, and then drag it in to the drop area under Step 2. You'll be shown a dialogue box letting you know the progress and status of the upload.
For smooth imports, make sure the data you enter in the Ticket column in the template exactly matches existing ticket types you've set up in Tito. See this article for troubleshooting common issues.
Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.