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How can I integrate Tito with Zoom?
How can I integrate Tito with Zoom?

Instructions for using Tito with Zoom and other video conferencing software

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over 8 months ago

This article outlines three options (in order of most basic to more complex) for how to get set up so you can sell tickets on Tito and run your event on Zoom. You could also adapt these methods for use with other video streaming platforms.

1. Custom message + password

This is for cases where you’re happy to issue a single Zoom (or other platform) link to attendees, and have them optionally enter a password to gain access.

  1. Schedule a Zoom meeting or webinar and customise it to your preferences, including setting a password if required, and copy the link.

  2. Create your Tito event and tickets.

  3. Add the Zoom link and information to join your meeting as a custom message.

This is handy if you just need to get started quickly and aren’t too concerned about the link being shared. You could use it with any video conferencing platform, not just Zoom. Bear in mind it's not super secure, as people could share the link and/or password.

2. Export and import

This is useful for when you want to start selling tickets now, and invite attendees to your video conferencing platform later. It gives you lots of flexibility and you can send secure invitations, but it does require a manual import.

  1. Set up your Tito event and start selling tickets.

  2. Add an optional custom message to let people know that they can expect a Zoom link nearer the time.

  3. When you’re ready, perform an attendee export from Tito.

  4. Edit your downloaded sheet so it just has the following columns, in this order: Email, First Name, Last Name (make sure you set these specific heading titles, so that Zoom can read the file), and save as a CSV file.

  5. In Zoom, create and customise your webinar. When you’re ready, select Import from CSV at the bottom of the page. Be sure to check the box that says Send invitation after importing otherwise the attendees won’t receive their access link. Import the CSV file and you're done.

3. Automate with Zapier

This is the most robust method, but it also requires the most setup. It requires a paid Zapier account, a third party service that acts as a connector to help you automate the process of sending Zoom links to attendees as they register.

  1. Set up your Tito events and tickets.

  2. Schedule your Zoom webinar.

  3. Create a Zapier account if you don’t already have one.

  4. Within Zapier, create a new Zap.

  5. Search for and select Webhooks by Zapier.

  6. Click on Catch hook and then on Continue.

  7. You’ll be shown a URL. Copy this down.

  8. In your Tito event, head to Settings > Webhook endpoints, then click on New Webhook Endpoint and paste in the URL in from Zapier. Make sure only the ticket.completed box is checked. Save.

  9. Return to Zapier and hit Continue.

  10. You’ll be prompted to test your trigger. To do this, first put through a test order in Tito and be sure to confirm your ticket in the email. Then hit the blue Test trigger button in Zapier and you should see a success message. Proceed to Step 2.

  11. This time in the search bar in Zapier, enter Zoom and select it when it shows.

  12. Select Create Webinar Registrant and hit Continue.

  13. You’ll be prompted to connect Zapier to your Zoom account if it isn’t already, otherwise you’ll be prompted to select your account if you’ve already connected it. Hit Continue when you’re ready.

  14. Select the relevant upcoming webinar from the dropdown menu. The first name and email address should be populated automatically with the data from your test trigger. Set confirmation email to true. Hit Continue.

You should now be good to go. Put through a test order, hit confirm when the email comes through from Tito, and a minute or two later an invitation email should come through from Zoom with a link to the webinar.

The Zoom invite will not go out until a ticket reaches the “complete” state — this means that it's been assigned, and that person has agreed to the data protection terms (if enabled) and answered any mandatory questions you’ve set up.

4. Bonus method: use Vito

For an alternative to Zoom for events, check out our platform Vito, which allows you to create flexible online spaces for groups, communities and events.

Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.


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