There are a few reasons why your event homepage or widget might be showing a Registration is not currently available message.

None of your tickets are public

If all of your tickets are set to secret, they'll be hidden from the event homepage and widget by default. 

The only way to view them while they're set to secret is to either open the direct ticket URL or to pass the releases  attribute through the widget (here's how).

None of your tickets are on sale

If all of your tickets either have start dates in the future or end dates in the past, they won't be on sale and so registration will be shown as unavailable.

All of your tickets are paused

If your tickets are currently paused, they won't appear on the event homepage. You'll need to set them to "On sale".

Your tickets are locked

If you have a lot of demand for your event and a capacity set on your tickets, ticket locking may kick in. This ensures that you don’t oversell on your capacity.

Let’s say you have a ticket type for which only 100 are available, but 200 people arrive on your event homepage to try and register. When the first 100 people select the ticket and press continue, those tickets will become locked. The next 100 people will see a message explaining that sales are currently locked.

The people who got through will have 15 minutes to complete their purchase. If they don’t complete their purchase within the allocated time, the ticket will become unlocked and someone else will be able to start a new order. They will then have 15 minutes to complete their purchase, until all of the tickets are sold.

If you're concerned that a ticket has become locked for too long, or you don't think it should be locked at all, let us know.

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If you have any follow-up questions, drop us a line at support@tito.io or chat to us in-app and we’ll get back to you as quickly as we can.

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