Selling tickets offline or started your ticket sales using a different platform? It's easy to manually add attendees to Tito and keep track of them in one place. You can either add them one at a time or import multiple attendees at once.

Click on + Add new  above the search bar to add a new attendee manually. Fill in their details, select the relevant ticket type, and enter a price to show on the receipt. If you wish for the attendee to be notified, don't forget to enable this option at the bottom of the screen before hitting Save .

☝️Pro-tip: If you add an attendee manually, they will not be able to pay you via Tito. You'll need to invoice them separately.

Click on the cog icon above the search bar to reveal the option to import attendees.

We'll prompt you to download our .csv template. Fill this in without changing any of the columns or headings, save it as a .csv or .xlxs file, and then drag it in to the drop area under Step 2.

You'll be shown a dialogue box letting you know the progress and status of the upload.

Manually uploaded attendees are not automatically sent an email confirmation, as Tito assumes you have handled their registration offline or using another platform. If you wish to notify people that they've been added to the event, you can use our Messages feature. A link to each recipient's ticket will automatically be included at the bottom of each email.

☝️ Pro-tip: For smooth imports, make sure the data you enter in the Ticket column in the template exactly matches existing ticket types you've set up in Tito. See this article for troubleshooting common issues.

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If you have any follow-up questions, drop us a line at support@tito.io or chat to us in-app and we’ll get back to you as quickly as we can.