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Why can't I see certain attendees/orders/tickets?
Why can't I see certain attendees/orders/tickets?

What to do when records aren't showing in Tito

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

There are a few reasons you might not be able to see some data.

You have test mode enabled

Only test transactions are visible when test mode is enabled. Toggle this off in the top-right corner and your live orders and attendees should re-appear.

You have a filter applied

In the search bar click on the Filter dropdown and check the correct boxes are checked.

A screenshot of the Orders section in Tito with two dropdown menus to either filter or sort.

You have voided or cancelled the ticket

By default, voided tickets are hidden from view, but you can reveal them by adjusting the filter to include Status > Void.

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