First off, check whether you have test data switched on or not. With test data switched on you will only see orders and tickets that have been registered as test transactions.
If test data is off and you still can't find what you're looking for, check that you don't have a filter applied that's excluding the records you want. In the search bar click on the
Filter dropdown and check the right boxes are checked.
💡Pro-tip: If you're looking for attendees whose registrations you've previously cancelled, you need to adjust the filter to include
Void — this will be unchecked by default.
If you still can't find what you're looking for, drop us a line and we'll take a look.
If you have any follow-up questions, drop us a line at firstname.lastname@example.org or chat to us in-app and we’ll get back to you as quickly as we can.