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Can I set up advanced tax rules?
Can I set up advanced tax rules?

How to charge different rates of VAT for different countries

Vicky Carmichael avatar
Written by Vicky Carmichael
Updated over a week ago

Advanced Tax is a beta feature. Contact us to request access.

How tax works in Tito

If you're completely unfamiliar with how to apply tax to tickets in Tito, start here for an overview of how to set up tax types and attach them to tickets, for most situations. Read on for instructions for setting up advanced tax rules.

For in-person events

If your event is taking place in a physical location, you shouldn't need this feature.

VAT for in-person events differs to VAT for goods and services, where a reversal is possible. Instead, VAT for in-person events should be charged based on the event location, and irrespective of the attendee's location or status. This means all your attendees should be charged VAT at the same rate.

For online events

Tax rules differ for online events. We're not qualified to provide guidance, so we recommend you consult a tax specialist as a first step. Once you know what you need to charge and to whom, you can use our beta Advanced Tax feature to set up custom rules to handle different scenarios.

As this is an advanced beta feature, it takes a little configuring. See the practical example at the bottom of the page to help make sense of these instructions:

  1. Head to your Account Settings (accessible from the main Dashboard.

  2. Click on Tax in the left-hand sidebar. If you can't see it, that either means we have not enabled it for you (email us) or you don't have sufficient permissions (ask the account Admin).

  3. Click on Create a new tax type and set up your tax rates (e.g. UK VAT @20%). You will then be able to use these tax types within your individual events.

  4. Click on Rules (under Tax in the left-hand sidebar) and then on Create a new set of tax rules. Name the set and save.

  5. From there you can add individual rules, which will be cycled through in order. You'll need to select ones of tax types you've set up and apply it only in certain situations (e.g. attendees in specific countries, all EU countries etc.) Once you've created your ruleset, this will be available to use in your events.

  6. Open up your event, and click on a ticket. Set the tax exclusive price first, then scroll to the Tax options section. Set this to Advanced and click Add a tax component. Choose the relevant ruleset and in the Amount field next to it, simply re-enter the pre-tax price. The Price is tax exclusive box should be checked by default.

  7. Finally, head to Settings > Payment/Register form and ensure country is set to required.

We recommend testing this on a secret ticket. Use the following example if you like.

Example hypothetical scenario

You're based in the Netherlands and running an online event. Your tax advisor explains you need to:

  • Not charge VAT to customers from the Netherlands

  • Charge 21% VAT to all customers from EU countries unless they have a VAT number

  • Not charge VAT to anyone in a country outside of the EU

First, create the 21% VAT rate under Account Settings as explained above.

Next, create a ruleset with a descriptive title like Charge VAT to non-registered EU customers except NL, and add two rules.

For your first rule, don't select any tax types (this means no tax will be applied) and select Netherlands from the Countries dropdown (to apply in this location only).

For your second rule, select the relevant tax type (to apply it) and choose All EU countries without VAT number (to apply to these countries specifically).

Tito will now cycle through the rules in order when calculating tax, meaning:

  1. If the country is NL, it stops at the first rule (charges no tax)

  2. If the country isn't NL but is EU, it stops at the second rule (charges tax unless a VAT number is present)

  3. If the country isn't NL or EU, neither rule applies, so it doesn't apply any tax

Be sure to follow the rest of the instructions above to complete the setup, especially the part about making the country required otherwise it's not possible for Tito to calculate the correct tax rate.

Tito cannot calculate tax rate automatically based on the VAT number entered.

Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.


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