If you unfortunately need to cancel your event, here's a checklist of actions you may wish to take:

Make registration unavailable by pausing, making secret, or setting an expiry date on all tickets. You may also wish to edit the event description to make it clear that the event has been cancelled.

Follow instructions here to cancel and refund tickets. If you need help processing multiple refunds in bulk, please email support@tito.io with details of your event.

You may also wish to refer to this help article about what happens if you refund all Stripe transactions.

Notifications for cancellations and refunds are not sent automatically, but you can use Tito's Messages feature to notify attendees.

Need help with something specific? Search our FAQs section to find instant answers.

If you can’t see what you need, drop us a line at support@tito.io or chat with us in-app and we’ll get back to you as quickly as we can.