Tito automatically sends out four types of emails to attendees:
Order confirmation email: Sent to the person who placed the order and includes a link to the order and receipt. If the order only contains one ticket and no questions, this is the only email that gets sent.
Ticket updated email: Sent to customers after they fill in questions on a ticket, and includes a direct link to their ticket.
Ticket gifted email: Sent when a ticket is reassigned to a new attendee, to notify that person that they've been assigned a ticket.
Ticket added email: Sent when an order is added manually inside the admin area by the event organiser (i.e. by heading to Attendees , clicking Add someone manually and selecting the Notify checkbox.
Emails come from support@tito.io .
To see which webhook each email corresponds to, read this article.
If you'd like to add a custom message to the emails, follow the instructions here.
If you'd like to send your own Messages to attendees, check out this page.
Still need help? Search our FAQs for instant answers. You can also leave a message for our support team by email or in-app, and we'll get back to you by the next working day.